GLENNY EL HAMAD-ARVELAEZ

• Developed and implemented corrective actions to maintain center compliance
• Ensured center remained Audit Ready at all times
• Adhered to all legal, safety and health standards
• Mentored and encouraged employees to strive for excellence while fostering professional growth
• Managed and archived quality documentation and participated in internal and external quality audits
• Rejected defective products and approved correct products
• Developed and deployed production control plans, including creating all related work instructions and procedures
• Provided observations, took measurements and performed tests at various stages according to quality control plan
• Followed quality standards and procedures to minimize shipment errors and maximize customer satisfaction
• Improved quality processes for increased efficiency and effectiveness
• Inspected products and worker progress throughout production
• Monitored staff organization and suggested improvements to daily functionality
• Estimated financial requirements of new projects
• Recorded, analyzed and distributed statistical information
• Prepared and collection production reports
• Established and tracked quality department goals and objectives
• Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices
• Determined quality department standards, practices and procedures
• Applied coaching techniques and tools to support managers and team members in improving performance
• Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans

• Analyzed each department's training needs and developed new training programs based on the analysis
• Planned and led training programs on staff development
• Designed training modules that implemented strategic business practices and organizational behavior training concepts
• Effectively trained instructors and supervisors on techniques for managing employees
• Created testing and evaluation procedures
• Offered specific training programs to help workers improve Kronos Workforce for Managers, HIPAA, CGMP's, OSHA, Handling Challenging People and Training types and Delivery of Training
• Presented training information via role playing, simulations and team exercises
• Monitored team leader incentive and motivational programs
• Mentored team members to succeed and advance within the department and company
• Managed the training calendar for the entire fiscal year
• Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals
• Created effective training course objectives, course content and all materials
• Delivered training material to a diverse audience of both blue and white-collar professionals
• Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs
• Led training for up to 16 employees on a weekly basis
• Managed and allocated training budget for Fiscal Year
• Inspected facilities to ensure compliance was maintained

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