Esperanza Elizondo
Summary
I am skilled in assessing risks and making critical decisions under pressure. Trained in crisis management, defensive tactics and appropriate use of different techniques. Dedicated to minimizing use of force and maximizing positive outcomes.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Police Officer
Kalamazoo township police department
Kalamazoo
01.2025 - 02.2026
- Patrolled assigned areas to maintain public safety and deter criminal activity.
- Responded to emergency calls and incidents in a timely manner.
- Conducted investigations of crimes, gathering evidence and interviewing witnesses.
- Prepared detailed reports on incidents, arrests, and other activities.
- Enforced traffic laws and issued citations for violations as necessary.
- Attended training sessions to stay updated on law enforcement techniques and procedures.
- Responded to emergency calls for service and provided assistance as needed.
Leasing Agent
Zaragon
Kalamazoo
09.2022 - 01.2025
- Assisted prospective tenants with property tours and leasing information.
- Managed lease agreements and ensured compliance with company policies.
- Coordinated tenant move-ins and move-outs efficiently and effectively.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Inspected vacant units and ensured they were ready for showings.
- Contacted and followed up with tenants on renewal notices.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Education
Bachelors Arts N Sciences - Criminal Justice
Western Michigan University
Kalamazoo, MI 08.2020 - 12.2024
Skills
- Bilingual
- Fast learner
- Fast paced
- Emergency response
- Conflict management
- Tenant relations
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Active listening
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Police Officer
Kalamazoo township police department
01.2025 - 02.2026
Leasing Agent
Zaragon
09.2022 - 01.2025
Bachelors Arts N Sciences - Criminal Justice
Western Michigan University
08.2020 - 12.2024