Esperanza Estrella
Dallas,TX
Summary
Proven Construction Administrator with a track record at WSP, adept in project management and submittal review. Excellently managed documentation, ensuring projects met deadlines. Demonstrated exceptional organizational skills and a knack for maintaining strong client and team relationships, significantly enhancing project efficiency and success.
Observant Construction Administrator dedicated to promoting accuracy and service excellence through on-site monitoring and inspection. Proven talents in project forecasting and Newforma, Procore, Prolog demonstrated over 27 years of industry performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Construction Administrator
WSP
02.1997 - 04.2024
- Tracked all submittals to obtain accurate and prompt responses.
- Informed architects and clients of job progress while staying up-to-date on schedules and promptly addressing problems.
- Received RFIs and submitted to appropriate architect in charge to resolve questions.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Identified and resolved construction issues promptly to prevent delays.
- Managed pre-opening and project closeout.
Administrative Assistant
WSP
02.1997 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for team.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Receptionist
WSP
02.1997 - 04.2024
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system 100 plus calls and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
GED -
Sunset High School
Dallas, TX03.1988
Skills
- Submittal review
- Microsoft Office
- Project Management
- Progress Reporting
- File Management
- Deadline Management
- Document Control
Languages
Spanish
Native or Bilingual
Software
Newforma
Procore
Microsoft
Prolog
Timeline
Construction Administrator
WSP
02.1997 - 04.2024
Administrative Assistant
WSP
02.1997 - 04.2024
Receptionist
WSP
02.1997 - 04.2024
GED -
Sunset High School
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