Esperanza Garcia
Brooklyn,NY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and retail transactions, notably at Walmart. Excelled in front-end performance optimization and cash handling, achieving a remarkable accuracy level. Adept at fostering positive customer experiences and fluent in both Spanish and English, I am a committed team player with a proven track record of enhancing customer satisfaction and sales through effective product upselling.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
6
6
years of professional experience
Work History
server
Brooklyn Botanical Garden
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Runner
Studio Movie Grill
01.2021 - 02.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Increased customer satisfaction with quick and courteous food delivery.
Barista
Starbucks
01.2020 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Front End Associate
Walmart
11.2023 - 11.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
Sales Associate
Hot Topic
01.2023 - 05.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Theatre Usher
Regal Cinemas
02.2021 - 04.2022
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
Sales Associate
Forever 21
01.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Server
Guss Drive-in
04.2019 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Connections Academy
Los Angeles 05-2019
Skills
- Customer Service
- Time Management
- Front-end Performance Optimization
- Product restocking
- Retail transactions
- Team contribution
- Merchandising and display assembly
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Espresso machine operation
- Safe Food Handling
- Excellent memory
- POS Systems
- Food Preparation
- Menu Memorization
- Food Running
- FLUENT IN spanish
- FLUENT IN english
- Product Upselling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
server
Brooklyn Botanical Garden
11.2024 - Current
Front End Associate
Walmart
11.2023 - 11.2024
Sales Associate
Hot Topic
01.2023 - 05.2024
Theatre Usher
Regal Cinemas
02.2021 - 04.2022
Food Runner
Studio Movie Grill
01.2021 - 02.2022
Barista
Starbucks
01.2020 - 02.2022
Sales Associate
Forever 21
01.2020 - 09.2021
Server
Guss Drive-in
04.2019 - 04.2020
High School Diploma -
Connections Academy
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