Esperanza Gonzalez
Dallas
Summary
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Customer Service Coordinator
Medical City Dallas
Dallas
02.2002 - 02.2025
Providing outstanding services to new and long-standing customers by closely attending to concerns and developing solutions; lead team engagement to assist cross-functional departments and achieve goals.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Explained benefits, features, and recommendations to maximize client retention.
Education
Bachelor of Business - Human Resources Management
Universidad Autonomy De Nuevo Leon
Monterrey NL Mexico08-1995
Skills
- Cross-functional collaboration
- Problem solving
- Customer service excellence
- Payment processing
- Retail experience
- Documentation skills
- Skilled multi-tasker
- Exceptional telephone etiquette
Languages
Spanish
Professional
Timeline
Customer Service Coordinator
Medical City Dallas
02.2002 - 02.2025
Bachelor of Business - Human Resources Management
Universidad Autonomy De Nuevo Leon
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