Esperanza Gutierrez
Hollister,CA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Fritter, Schulz And Zollinger Physical & Occupational Therapy
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume 70-80 phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Medical Receptionist/ Phone Operator
Montage Medical Group
07.2021 - 08.2023
- Answer on average 200 hundred incoming calls a week with exceptional customer service skills
- Ability to accurately document messages and route to the appropriate care team in real-time
- Greet and check-in patients, using the physician practice management software for scheduling, billing and collection
- Obtain / Update patient demographics, insurance information and other information; accurately enter into electronic medical record
- Received a certificate of Exemplary Service for providing highest level of care to patients.
Key Holder
Chicos FAS
04.2021 - 07.2021
- Support the store manager and the assistant manager with day-to-day administrative duties
- Assist customers with correct sizes
- Open/close store daily procedures
- Balance cash registers daily
- Complete nightly deposits/ call in change orders
- Help set up new floor sets and weekly promotions/sales for the week
- Train new hires.
- Propelled market share to surge ahead of competitors and earn #1 ranking 2 months in a roll.
Assistant Store Manager
White House Black Market
10.2018 - 09.2020
- Assist the store manager with administrative duties
- Greet customers in the store and provide a great shopping experience
- Aid in the recruitment process
- Achieved 3 consecutive monthly sales quota.
Receptionist
Dr. Marni J Friedman
05.2017 - 04.2018
- Perform day-to-day administrative tasks, such as greeting patients, update and file patients’ medical records, filling out insurance forms / prior authorizations, handle correspondence, assist patient with their next appointment.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales Rep. / Cashier
Bath & Body Works
10.2016 - 12.2016
- Greeting customers who enter the store
- Assist customer find products.
- Stock shelves, operating cash register, and keeping the store tidy and clean.
- Assisted over 100 customer on a week.
Pharmacy Technician
ANSR Pharmacy
03.2015 - 01.2016
- Perform day-to-day administrative tasks, such as answering 100 phone calls per week, stocking shelves, and operating cash registers
- Prepare the prescription, retrieve, count, label bottles, bubble pack, pour, weigh, measure, and mix the medication
- Process received written prescriptions or electronically from the doctor’s office
- Verify that information on the prescription is complete and accurate
- Establish and maintain patient profiles, prepare insurance claim forms, and stock and take inventory of prescription and over-the-counter medications.
Education
Pharmacy Technician -
The Learning Oasis / Gavilan College
Gilroy, CA03.2015
Skills
- Bilingual/ Bi-literate
- MS Windows
- Alpha/Numeric filling
- Word & Excel
- Epic software
- Electronic mail software
- Scheduling
- Multi-Phone Line
- Detail oriented/ Organization
- Ten key Calculator
- Money Handling
- Modern office practices, procedures & equipment
Timeline
Front Desk Receptionist
Fritter, Schulz And Zollinger Physical & Occupational Therapy
01.2024 - Current
Medical Receptionist/ Phone Operator
Montage Medical Group
07.2021 - 08.2023
Key Holder
Chicos FAS
04.2021 - 07.2021
Assistant Store Manager
White House Black Market
10.2018 - 09.2020
Receptionist
Dr. Marni J Friedman
05.2017 - 04.2018
Sales Rep. / Cashier
Bath & Body Works
10.2016 - 12.2016
Pharmacy Technician
ANSR Pharmacy
03.2015 - 01.2016
Pharmacy Technician -
The Learning Oasis / Gavilan College
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