Esperanza Hernandez

• Conducted outbound calls to facilitate annual enrollment processes for clients.

• Provided comprehensive assistance and accurate information regarding in-network and out-of-network healthcare providers.

• Expertly explained and compared various insurance plans to help clients make informed decisions.

• Ensured clear communication of complex insurance concepts to enhance client understanding.

• Maintained up-to-date knowledge of insurance offerings and enrollment procedures.

• Delivered personalized support and tailored recommendations to address diverse customer requests.

• Efficiently managed high volumes of incoming calls with professionalism and expertise. • Provided prompt and accurate responses to customer inquiries via telephone and email.

• Demonstrated in-depth knowledge of health and prescription insurance products, delivery systems, and claims processes.

• Enhanced customer satisfaction ratings through effective issue resolution, and timely follow-up.

• Provided comprehensive support to members regarding medication management, healthcare assistance, and provider research.

• Offered guidance on the proper usage of spendable healthcare cards, and resolved related inquiries.

• Coordinated and facilitated transportation arrangements for members, as needed.

• Assisted in obtaining the necessary authorizations for prescribed medications.

• Conducted thorough searches for in-network providers, pharmacies, and other healthcare facilities to ensure optimal member care.