Esperanza Martinez
Huntington Beach,CA
Summary
Accomplished operations leader with a proven track record at Kohls Sephora, excelling in team leadership and operations management. Expert in training and mentoring, with a knack for elevating team performance and efficiency. Achieved significant improvements in service delivery by fostering a culture of collaboration and excellence. Renowned for exceptional problem-solving skills and a commitment to achieving and surpassing goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager of Operations
Kohls Sephora
Huntington Beach
01.2024 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Retail Disctrict Manager
Loreal Cosmetics
Irvine
01.2018 - 03.2020
- Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
- Handled any escalated customer complaints or issues that required the attention of higher management.
- Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
House Cleaning Business
Myself
Orange County
06.2012 - 01.2018
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
- Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
- Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
Skills
- Training and mentoring
- Employee supervision
- Scheduling coordination
- Team building
- Operations management
- Performance tracking
- Staff training and development
- Inventory tracking and management
- Team leadership
Timeline
Assistant Manager of Operations
Kohls Sephora
01.2024 - Current
Retail Disctrict Manager
Loreal Cosmetics
01.2018 - 03.2020
House Cleaning Business
Myself
06.2012 - 01.2018