Esperanza Mendez
Houston,TX
Summary
Motivated professional brings unique understanding of childhood needs and care to in-home environment with over 20 years of experience. Along with that, my extensive experience also includes several years of hands-on answering phone calls, scheduling appointments and directing customers. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and customers.
Overview
26
26
years of professional experience
Work History
Private Nanny
Self Employed Web
Houston, TX
02.1999 - Current
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Planned age-appropriate educational activities designed to promote learning and development.
- Provided supervision and guidance to ensure safety of children in all situations.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Provided positive reinforcement through rewards systems for good behavior.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Transported the children safely to appointments, social engagements or recreational activities.
- Administered medication according to parental instructions.
- Participated in professional development activities such as trainings or workshops related to childcare topics.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Assisted with homework, tutoring and school projects as needed.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Prepared meals according to dietary needs of the family's children.
- Dropped off and picked up children from school and extracurricular commitments.
Front Desk Receptionist
LA Fitness
Houston, TX
10.2015 - 12.2023
- Updated customer information in databases regularly to ensure accuracy of records.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled sensitive information in a confidential manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Maintained a clean and organized reception area to uphold company image.
Education
High School Diploma -
Ciudad Juarez
MexicoSkills
- Academic Support
- Schedule Management
- Behavior Modeling
- Activities Planning
- Educational Support
- Social integration
- Childhood development
- Positive Reinforcement
- CPR training
- Infant Care
- Early Childhood Development
- Emotional Support
- Meal and snack preparation
- Administrative Support
- Clerical Support
- Data Entry
- File Management
- Verbal and written communication
- Multi-line telephone skills
- Office equipment operations
- Spanish translation
- Membership renewals
- Strong interpersonal skills
Timeline
Front Desk Receptionist
LA Fitness
10.2015 - 12.2023
Private Nanny
Self Employed Web
02.1999 - Current
High School Diploma -
Ciudad Juarez
Similar Profiles
Chriss HudsonChriss Hudson
Construction Worker at Self Employed WebConstruction Worker at Self Employed Web
SHIVAM SAMADHIYASHIVAM SAMADHIYA
UPSC Aspirant at Self Employed WebUPSC Aspirant at Self Employed Web
Matthew CiarroccoMatthew Ciarrocco
Stock Trader at Self Employed WebStock Trader at Self Employed Web
Hiba AlmajthoubHiba Almajthoub
Arabic Language Tutoring at Self Employed WebArabic Language Tutoring at Self Employed Web
Leonela DuranLeonela Duran
Front of House Manager at Center HoustonFront of House Manager at Center Houston