Esperanza Mercado
Summary
As an experienced Administrative data specialist, I have honed my skills in providing exceptional customer service and administrative support. My 6+ years of experience have equipped me with a proven proficiency in managing data and generating reports using Microsoft Office Suite. I am a dedicated and detail-oriented professional who is committed to streamlining processes and delivering high-quality results. With strong communication and problem-solving skills, I have a proven ability to collaborate effectively with cross-functional teams. I take pride in my commitment to maintaining a high level of accuracy, confidentiality, and efficiency in all tasks. I am a quick learner and dedicated team player who is constantly seeking new challenges to grow and develop my skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aviation Maintenance Data Specialist
United States Marine Corps
01.2019 - Current
- Administrator of the NTCSS Desktop Client, NALCOMIS OOMA, and Autonomic Logistics Information systems in support of MAG 29, MALS 29, MALS 26 and MALS 31.
- Managed, tracked, and drafted US Navy and Marine Corps aircraft maintenance records, naval correspondence, publications, and data.
- Created and managed 4,000+ user accounts with assigned permissions.
- Stored and maintained up to 2 years worth of data.
- Logs and records Supervisor for US Navy and Marine Corps CH-53K, CH-53E, AH-1Z, and UH-1Y Aircraft engines (T64-GE-416A, T64-GE-419, T700-GE-401C) at Marine Corps Air Station New River.
- Received, inducted, transferred, and issued engines and engine logbooks to Marine Corps squadrons of as well as US Navy squadrons.
- Documented 500+ logs and records entries, maintained engine logbooks, completed inspections and kept engine logbook information up to date.
- Provided training and supervision to about 6-17 military personnel at a time on data maintenance, documentation, and administrative support.
Sales Associate
Charming Charlie
01.2018 - 12.2018
- Assisted customers in finding the right products and providing recommendations based on their needs
- Maintained a clean and organized store environment to ensure a positive shopping experience for customers
- Processed merchandise returns and exchanges in a timely and efficient manner
- Monitored inventory levels and alerted management when stock levels were low or out of stock
- Collaborated with team members to meet sales goals and ensure customer satisfaction
- Utilized point of sale (POS) technology to process transactions and handle cash, credit, and debit payments
- Participated in ongoing product knowledge training to stay up-to-date on the latest trends and features
- Developed and maintained relationships with customers to increase repeat business and customer loyalty
- Assisted with merchandising activities, such as creating displays and arranging products to highlight key features and promotions
- Worked closely with management to identify ways to improve customer service and increase sales.
Education
Bachelor of Arts - Interior Design
Berkeley College
Newark, NJ05-2016
Skills
- Problem Solving
- Attentive to detail
- Interpersonal Communication
- Time management
- Organizational Skills
- Multi-tasking
Certification
- Configuration Management
- Lean Six Sigma
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Aviation Maintenance Data Specialist
United States Marine Corps
01.2019 - Current
Sales Associate
Charming Charlie
01.2018 - 12.2018
Bachelor of Arts - Interior Design
Berkeley College
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