Esperanza Mulero
Davenport,FL
Summary
Dynamic manager with a proven track record at Dollar General, excelling in team leadership and customer service. Skilled in conflict resolution and staff training, I fostered a productive environment, enhancing employee engagement and satisfaction. Successfully mentored future leaders, ensuring high-quality service delivery and operational efficiency. Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
4
4
years of professional experience
Work History
Manager
Dollar General
01.2025 - 08.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Crew Trainer
McDonalds
05.2021 - 08.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
Education
Cypress Creek
Orlando FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Trustworthy
- Documentation and reporting
- Complex Problem-solving
- Staff training and development
- Task delegation
- Conflict resolution
Timeline
Manager
Dollar General
01.2025 - 08.2025
Crew Trainer
McDonalds
05.2021 - 08.2024
Cypress Creek