Esperanza Naaktgeboren
Bellflower,CA
Summary
Experienced Office Management and Administration Professional with 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Professional administrator with strong focus on team collaboration and achieving results. Proven track record in managing office tasks, coordinating schedules, and supporting executive functions. Adept at adapting to changing needs and ensuring smooth operations. Skilled in communication, organizational management, and problem-solving. Reliable and prepared to contribute effectively.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Assistant Administrator
Sunnyside Nursing Post Acute
09.2022 - 09.2024
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Direct day-to-day administrative and operational functions for 299 bed facility, providing guidance and leadership to over 250 employees across more than 15 departments
- Produced monthly financial reports for presentation to board of directors
- Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate
- Generated and reviewed incident reports, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Managed benefits enrollment and aiding employees with login details
Admin Assistant to Executive Director
Senior Living Community
12.2020 - 09.2022
- Performs and supports audits of compliance with laws and regulations, policies and procedures
- Meets with residents and family members in the admission process; handling concerns, reviewing contracts and policies
- Maintain the regulatory aspects of resident records
- Manage and record keeping of Medi-cal, Medicare and third-party insurance to ensure benefits are current and active
- Work closely with Accounting Support Services to ensure resident assets such as real property, automobile, financial accounts, etc
- Are being sold or transferred
- Assisted with development and monitoring adherence to the annual budget for every department
- Correspond with Board Members in daily / monthly operations
Interim Executive Director
Senior Living Community
12.2020 - 09.2022
- Performs and supports audits of compliance with laws and regulations, policies and procedures
- Meets with residents and family members in the admission process; handling concerns, reviewing contracts and policies
- Maintain the regulatory aspects of resident records
- Manage and record keeping of Medi-cal, Medicare and third-party insurance to ensure benefits are current and active
- Work closely with Accounting Support Services to ensure resident assets such as real property, automobile, financial accounts, etc
- Are being sold or transferred
- Assisted with development and monitoring adherence to the annual budget for every department
- Correspond with Board Members in daily / monthly operations
Assistant Administrator
Plum Healthcare Group/Primrose Post-Acute
10.2015 - 11.2019
- Direct day-to-day administrative and operational functions for 68 bed facility, providing guidance and leadership to over 130 employees across more than 10 departments
- Complied with statutory, regulatory, state and federal guidelines, developing appropriate procedures to meet strategic initiatives for nursing home
- Organized and facilitated weekly department head meetings, discussing current census, admissions and discharges, and residents' Medicaid applications
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Developed and updated policies and procedures, maintaining compliance relating to HIPAA and general liability
Vice President of Operations
Rockport/Maywood Healthcare & Wellness Centre
06.2009 - 05.2015
- Direct day-to-day administrative and operational functions for 133 bed facility, providing guidance and leadership to over 200 employees across more than 10 departments
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Followed up with Medicare and Medicaid intermediaries to verify cost report submissions
- Discussed resident census data and admissions and discharges information in department-head meetings
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors
- Controlled accounts payable, accounts receivable, billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers
- Increased occupancy from 78% to 95%
- Supervised financial transactions for both employees and patients
- Maintained strong knowledge of applicable governing requirements and submitted documentation and reports in accordance with CMS programs
Assistant Administrator
Rockport/Vernon Healthcare Centre
08.2005 - 06.2009
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets
- Optimized integration of promotional plans with business development and leadership strategies
- Improved productivity while reducing staffing and operational costs by 80%
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
Education
High School Diploma -
Montebello Adult School
Montebello Skills
- Office Management
- Administration
- Productivity Optimization
- Efficiency Improvement
- Service Quality
- Organizational Skills
- Technical Skills
- Business Acumen
- Dependability
- Ethics
- Reliability
- Leadership
- Customer service
- Administrative support
- Team building and leadership
Certification
- RCFE Certification, CDSS; Expires 5/2026
Languages
Spanish
Native or Bilingual
Timeline
Assistant Administrator
Sunnyside Nursing Post Acute
09.2022 - 09.2024
Admin Assistant to Executive Director
Senior Living Community
12.2020 - 09.2022
Interim Executive Director
Senior Living Community
12.2020 - 09.2022
Assistant Administrator
Plum Healthcare Group/Primrose Post-Acute
10.2015 - 11.2019
Vice President of Operations
Rockport/Maywood Healthcare & Wellness Centre
06.2009 - 05.2015
Assistant Administrator
Rockport/Vernon Healthcare Centre
08.2005 - 06.2009
High School Diploma -
Montebello Adult School
References
- Kathleen Miller, Payroll/HR, (310) 427-1871
- Julie Snow, Registered Nurse, (310) 291-9200
- Cindy Getz, Admin Assistant, (562) 351-3422
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