Esperanza Olivos
Mesquite,TX
Summary
Quality professional with significant experience in maintaining high standards of product quality. Known for achieving impactful results through meticulous inspections and problem-solving. Reliable team player with strong collaboration skills and adaptability to changing requirements.
Overview
5
5
years of professional experience
Work History
QUALITY TECHNICIAN III
EATON
10.2023 - Current
- Conduct audits and inspections to verify the effectiveness of corrective actions
- Provide training and mentorship to technicians, ensuring their familiarity with quality standards and procedures
- Collaborate with cross-functional teams to address quality issues and implement improvements
- Prepare detailed quality reports, including root cause analysis and corrective actions
- Review and document nonconforming materials and processes to ensure compliance with industry standards
- Monitor and track quality metrics to identify trends and areas of improvements
- Communicate effectively with warranty services to understand customer complaints and provide timely solutions
- Investigate and resolve customer complaints promptly to ensure adherence to warranty policies and procedures
- Coordinate warranty returns and facilitate replacement orders for multiple divisions.
QUALITY ASSURANCE TECHNICIAN
RIVIANA FOODS INC.
04.2022 - 01.2023
- Adhered to Good Manufacturing Practices (GMP), Occupational Safety and Health Administration (OSHA) guidelines, and the Hazard Analysis Critical Control Point (HACCP) system
- Collected samples regularly for qualitative and quantitative analyses to ensure product meets specifications
- Calibrated equipment as needed to maintain accuracy including, but not limited to, colorimeters, pH meters with buffers, lab or kitchen scales, thermometers, and moisture measurement devices
- Initiated product hold process when Quality & Food Safety requirements are not met
- Performed operational inspections to verify that equipment and facilities adhered to hygiene standards
- Conducted sanitation monitoring, which includes techniques like ATP swabbing and chemical testing.
OPERATIONS SUPERVISOR
DHL SUPPLY CHAIN
07.2021 - 11.2021
- Developed associates through one-on-one coaching sessions and conflict resolution for over 20 employees
- Utilized a diverse set of tools and reports, including Key Performance Indicators (KPIs), quality assessments, financial reports, audits, and evaluations of material handling equipment
- Conducted daily meetings with staff, vendors, and internal departments to assess labor requirements
- Participated in process improvement by collaborating with clients on action planning, following up on project planning, reviewing turnover, and attending problem-solving workshops.
QUALITY TECHNICIAN II
DHL SUPPLY CHAIN
10.2019 - 06.2021
- Performed biannual internal quality audits in various departments
- Monitored and reported level of QMS implementation, compliance, and effectiveness through audit activities
- Provided support in new hire training, ongoing review of quality metrics, and process improvement.
Education
Bachelor Of Science In Business Administration B.S.B.A. (Cum Laude) -
Texas A&M University - Commerce
Commerce, TX08.2017
Skills
- Certification in Quality Assurance (eg, Certified Internal Auditor EQMS- comparable to ISO 9001)
- Proficient in SAP ERP system (eg, ECC), Quote to Cash, Blue Planet, Salesforce, Customer 360 Enterprise
- Strong analytical and problem-solving skills
- Proficient in Quality Management software and tools
- Attention to detail and a commitment to accuracy
- Teamwork and collaboration
- Quality Training
- Reporting skills
- Corrective Actions
- Quality Metrics
- Internal Audits
- Continuous Improvement
Timeline
QUALITY TECHNICIAN III
EATON
10.2023 - Current
QUALITY ASSURANCE TECHNICIAN
RIVIANA FOODS INC.
04.2022 - 01.2023
OPERATIONS SUPERVISOR
DHL SUPPLY CHAIN
07.2021 - 11.2021
QUALITY TECHNICIAN II
DHL SUPPLY CHAIN
10.2019 - 06.2021
Bachelor Of Science In Business Administration B.S.B.A. (Cum Laude) -
Texas A&M University - Commerce
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