Esperanza Orovio
Tavares,FL
Summary
Laundry and Housekeeping Room Attendant with 25 years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Proficient in Laundry room and Lobby cleaning operations. Committed to finishing tasks on time while exceeding expectations.
Overview
25
25
years of professional experience
Work History
Housekeeping and Laundry Attendant
Miccosukee Casino & Resort
05.1999 - 05.2024
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Responded to requests from patrons for linens and toiletries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Handled requests for extra linens, toiletries and other supplies.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Sorted, laundered and put away various laundry items.
Education
High School Diploma -
Ruben Dario
Granda, NicaraguaSkills
- Chemical Handling
- Laundry expertise
- Room Inspections
- Stain Removal
- Cleaning techniques
- Ironing Proficiency
- Folding clean laundry
- Sorting and washing laundry
- Customer service-focused
- Guest Relations
- Quality Assurance
- COVID-19 Safety Procedures
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Housekeeping and Laundry Attendant
Miccosukee Casino & Resort
05.1999 - 05.2024
High School Diploma -
Ruben Dario
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