Esperanza Pacheco, RN, BS
Albuquerque
Summary
Compassionate Registered Nurse with a Bachelor of Science in Sports and Health Sciences and current MSN student, skilled in leadership and wellness programming. Experienced in supervising staff and coordinating patient-centered programs. Committed to enhancing program effectiveness and ensuring safety compliance while serving diverse populations, including veterans and families.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Nurse (RN) – Surgical Specialties III
University of New Mexico Hospital
Albuquerque
01.2026 - Current
- Delivered patient-centered care in surgical specialty setting, ensuring adherence to safety and infection control standards to enhance patient safety.
- Assessed patients and implemented comprehensive care plans focusing on pain management, mobility, and recovery strategies to support optimal recovery.
- Monitored patients during procedures, addressing complications and emergencies swiftly.
- Educated patients and families on treatment plans and recovery expectations to empower informed decision-making and improve adherence.
- Collaborate with interdisciplinary teams to improve patient outcomes and care coordination.
Advanced Medical Support Assistant (GS-6) – VA Health Connect (Remote)
Department of Veterans Affairs (VISN 10)
11.2023 - 10.2025
- Coordinated veteran care by scheduling appointments, triaging needs, and ensuring timely access to essential services.
- Supported providers and care teams in delivering patient-centered services, enhancing workflow and service delivery.
- Communicated effectively with diverse populations, resolving issues to enhance overall patient satisfaction.
- Maintained compliance with federal regulations, privacy standards, and organizational policies.
Supervisory Rehabilitation Technician
Texas Medical Allergy Chiropractic
Wichita Falls
07.2022 - 11.2023
- Planned and implemented individualized rehabilitation and wellness programs based on patient needs.
- Evaluated program outcomes, refining plans to enhance effectiveness and patient satisfaction.
- Ensured adherence to safety protocols and proper equipment use.
- Coordinated scheduling and workflow to support efficient operations.
- Led team of five, overseeing daily operations to deliver high-quality rehabilitation services.
Advanced Medical Support Assistant (GS-6)
Department of Veterans Affairs Joint Venture (VISN 20)
Elmendorf AFB
08.2019 - 05.2022
- Coordinated referrals and managed care across multiple specialties, facilitating timely access to services.
- Facilitated interdisciplinary collaboration, improving delivery of patient care.
- Ensured accurate documentation in electronic health record systems, supporting continuity of care.
Education
Bridge MSN - Nursing Leadership in Health Care Systems Emphasis
Grand Canyon University
Phoenix, Arizona05-2025
Associate Degree - Nursing
Vernon College
Wichita Falls, Texas05-2025
Bachelor - Sports and Health Sciences
American Military University
Charles Town, WV06-2019
Skills
- Patient Education
- Regulatory Compliance
- Safety & Risk Management
- Healthcare Operations
- Program Evaluation
- Interdisciplinary Collaboration
- Resource Coordination
- Program Management
- EHR Systems: VistA, CPRS, Cerner/Genesis, EPIC
- Software: Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Communication Tools: Cisco Jabber, CRM, Finesse
- Federal/Veteran population experience
- Community & Wellness expertise
- Rehabilitation/Exercise programming expertise
- Proven leadership/organizational skills
- Outcome improvement
Certification
- Registered Nurse (RN) (NM Compact)
- Basic Life Support (BLS)
- Mental Health First Aid
- Crisis Call Certification
- Culturally Effective Health Care Certification
Additional Qualifications
- Experience working with veteran populations and federal healthcare systems
- Strong background in wellness, rehabilitation, and exercise-based programming
- Proven leadership, communication, and organizational skills
- Ability to evaluate programs and improve outcomes through feedback and data
Timeline
Registered Nurse (RN) – Surgical Specialties III
University of New Mexico Hospital
01.2026 - Current
Advanced Medical Support Assistant (GS-6) – VA Health Connect (Remote)
Department of Veterans Affairs (VISN 10)
11.2023 - 10.2025
Supervisory Rehabilitation Technician
Texas Medical Allergy Chiropractic
07.2022 - 11.2023
Advanced Medical Support Assistant (GS-6)
Department of Veterans Affairs Joint Venture (VISN 20)
08.2019 - 05.2022
Bridge MSN - Nursing Leadership in Health Care Systems Emphasis
Grand Canyon University
Associate Degree - Nursing
Vernon College
Bachelor - Sports and Health Sciences
American Military University