Esperanza Ramirez
Lake Wales
Summary
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include cash handling, and customer engagement.
Overview
4
4
years of professional experience
Work History
Barista and Sales Associate
Lake Wales Care Center
205 E. Park Ave. Lake Wales, FL 33898
11.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
High School Diploma -
Homeschooled
Central Florida05-2025
Skills
- Friendly and outgoing
- Team player
- Opening and closing duties
- Cash handling
- Active listener
- Exceptional customer service
- Order taking
- Espresso machine operation
- Beverage preparation
- Menu memorization
- Quality control
- Clear communication
Timeline
Barista and Sales Associate
Lake Wales Care Center
11.2021 - Current
High School Diploma -
Homeschooled