Esperanza Reyes
Summary
Dependable and bilingual professional with a solid work ethic and experience in customer service and administrative roles. Proficient in Google and Microsoft products, cash handling, and phone-based communication. Demonstrates strong teamwork skills and a commitment to delivering excellent service.
Overview
5
5
years of professional experience
Work History
Beauty advisor
Ulta Beauty
10.2024 - Current
- Provided personalized beauty consultations to customers, offering expert product recommendations for skincare, makeup, and haircare based on individual needs and preferences
- Collaborated with team members to meet and exceed sales goals and contribute to a positive store performance
- Built and maintained strong customer relationships, delivering exceptional service that fostered repeat business and client loyalty
Receptionist
See Spot Clean
08.2024 - 10.2023
- Managed client check-ins and check-outs, providing exceptional customer service
- Collected and processed client information and payments for pet services
- Maintained cleanliness of workstations and ensured a welcoming environment
- Educated clients on services and recommended additional offerings
- Utilized software to track client information and handle retail transactions
Medicare Customer Service Representative
Maximus
10.2021 - 08.2023
- Provided clear and accurate information to customers in a high-volume setting
- Ensured the secure handling of sensitive personal information
- Adapted communication style to meet diverse customer needs and resolved issues efficiently
- Demonstrated adaptability and resilience in a fast-paced work environment
Guest Service Advocate
Target
01.2022 - 07.2020
- Assisted guests with various issues related to orders, payments, and products
- Maintained a customer-friendly environment aligned with company standards
- Effectively de-escalated customer complaints and resolved problems promptly
- Collaborated with team members to achieve store goals and enhance customer satisfaction
Fundraiser Organizer
Australian Red Cross
03.2020
- Coordinated a fundraising event using pop culture themes to engage the community
- Collaborated with a small team and business owner to execute event logistics
- Created promotional materials in partnership with graphic artists
- Managed social media efforts to boost event visibility and encourage donations
Education
Gateway Community College
01.2024
High School Diploma -
Tolleson Union High School
01.2020
University High School
01.2016
Skills
- Customer Service Focused
- Bilingual in English and Spanish
- Excellent Communication Skills
- Dependable and Detail-Oriented
- Proficient in Google and Microsoft Office Products
- Experienced in Cash Handling and Retail Operations
- Patience and empathy
- Cleaning and sanitizing
- Beauty trends
Timeline
Beauty advisor
Ulta Beauty
10.2024 - Current
Receptionist
See Spot Clean
08.2024 - 10.2023
Guest Service Advocate
Target
01.2022 - 07.2020
Medicare Customer Service Representative
Maximus
10.2021 - 08.2023
Fundraiser Organizer
Australian Red Cross
03.2020
Gateway Community College
High School Diploma -
Tolleson Union High School
University High School
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