Esperanza Rojas
Oxnard,CA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Help Desk Assistant / Customer Service
Centro Cristiano de Alabanza y Adoracion
06.2018 - Current
- Enthusiastically responded to attending members of this church with computer inquiries
- Delivered high-quality technical support at the network level, including WAN and LAN connectivity, routers, firewalls, and security for the Media Center
- Provided basic remote access solution implementation and support, during COVID times while the church and its congregation all move to online services using Zoom
- Performed regular system documentation using Windows, PC, and Mac
- Delivered comprehensive IT support relating to technical issues involving Printers, Network and Software.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Streamlined support processes for increased efficiency and reduced response times.
- Trained new Help Desk Assistants in company procedures and best practices for optimal performance.
- Researched and identified solutions to technical problems.
Event Planning Volunteer
Centro Cristiano De Alabanza Y Adoracion
06.2020 - Current
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
Tutor/ Mentor
Emily Shane Foundation and OMCHS
12.2021 - 06.2022
- Served as a resource for students who needed to better their performance in math
- Tutored one on one, by providing extra help to certain students whose grades showed they needed the extra help
- Provided help where each student had the opportunity to ask any math related question and would leave with an answer of hints to solve their problems.
- Enhanced students'' critical thinking skills by incorporating problem-solving activities into the curriculum.
- Boosted student engagement and motivation through implementing interactive learning strategies and group work.
- Assessed student progress regularly, providing timely feedback and adjusting teaching methods accordingly for improved comprehension.
Cashier/ Customer Service
Downtown Rescue Mission Bargain Center
06.2020 - 12.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Information Technology
Cal State Channel Islands University
Camarillo, CA12.2023
Associate of Science - General Studies: natural science or mathematics
Oxnard College
Oxnard, CA06.2021
High School Diploma -
Channel Islands High School
Oxnard, CA06.2018
Skills
- Well-developed understanding of operating systems, printing systems, and network systems
- Ability to diagnose a variety of technical issues
- Intuitive technical awareness
- Strong data entry skills with attention to details
- Customer Service
- Help Desk Software
- Technical Support
- Technical Troubleshooting
- Time Management
- Device Installation
Languages
Spanish
Native or Bilingual
Reference
References available upon request.
Timeline
Tutor/ Mentor
Emily Shane Foundation and OMCHS
12.2021 - 06.2022
Event Planning Volunteer
Centro Cristiano De Alabanza Y Adoracion
06.2020 - Current
Cashier/ Customer Service
Downtown Rescue Mission Bargain Center
06.2020 - 12.2020
Help Desk Assistant / Customer Service
Centro Cristiano de Alabanza y Adoracion
06.2018 - Current
Bachelor of Science - Information Technology
Cal State Channel Islands University
Associate of Science - General Studies: natural science or mathematics
Oxnard College
High School Diploma -
Channel Islands High School
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