ESPERANZA ROJAS
Weslaco,Texas
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Porter
Deploy Services
Donna , TX
02.2024 - 05.2024
- Greeted customers and provided assistance with their needs.
- Assisted in unloading merchandise from delivery trucks.
- Cleaned and maintained the store, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
- Stocked shelves and rotated inventory to ensure freshness of products.
- Inspected equipment for proper functioning and reported any issues to management.
- Responded promptly to any emergency or crisis situations involving a child.
Managment/Dental Treatment Coordinator
Rodeo Dental and Orthodontics
08.2021 - 02.2024
- Assisted in the coordination of dental treatment plans for patients.
- Created and maintained patient records, including insurance information, medical histories, and x-ray results.
- Managed appointment scheduling for all clinic staff members.
- Verified patient insurance coverage prior to treatments or procedures being performed.
- Coordinated billing activities with both patients and insurance providers.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Senior Billing Specialist
Rodeo Dental and Orthodontics
04.2022 - 08.2023
- Reviewed and processed incoming customer orders, invoices and payments.
- Analyzed customer accounts to identify discrepancies in payment records.
- Responded to customer inquiries regarding billing issues via phone, email or in-person meetings.
- Resolved billing disputes and credit and debit requests from customers.
- Coordinated with other departments to ensure timely processing of invoices and payments.
Teller/Sales Associate
International bank of Commerce
02.2020 - 02.2021
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
Youth Care Worker
Little School House
12.2019 - 12.2020
- Developed and implemented individualized plans to meet the needs of youth in care.
- Assisted in developing and implementing behavior management strategies with youth in care.
- Monitored the physical environment to ensure safety of clients and staff.
- Encouraged positive behaviors through role modeling, mentorship, and reward systems.
- Documented child progress, reporting extreme changes in behavior.
Firefighter
La Feria Fire Department
06.2018 - 12.2019
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Conducted regular safety inspections of buildings to identify any potential hazards.
- Provided educational presentations regarding fire prevention techniques to local schools and businesses.
- Coordinated with other first responders during multi-agency responses.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Assisted with patient assessments, such as measuring vital signs and assessing conditions.
- Performed CPR, splinting of fractures, wound treatment and other life saving measures.
Sales Associate
Forever 21
Mercedes, TX
12.2018 - 11.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cashier
Whatabuger
Weslaco, TX
05.2018 - 05.2019
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
Sales Associate/Cashier
A'GACI
mer, TX
04.2016 - 04.2018
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Answered incoming telephone calls to provide store, products and services information.
Education
EMT -
Emergency Education Training Center
La Feria, TX12-2019
High School Diploma -
Weslaco High School
Weslaco, TX05-2018
Some College (No Degree) -
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Customer Service
- Safety and Security
- Work Planning and Prioritization
- Strategic Planning
- Staff Development
- Financial Management
- Verbal and written communication
- Schedule Preparation
- Staff Training and Development
- HIPAA Compliance
- Patient Care Coordination
- Insurance Verification
- Office Administration
- X-ray interpretation skills
- Financial Counseling
- Confidentiality and Discretion
- Banking Product Knowledge
- Sales and Cross-Selling
- Financial Advising
Languages
Spanish
Native/ Bilingual
Accomplishments
- CPR
- AED
References
- Juanita Ortiz - (956) 246-3644, Human Resrources
- Jenifer Esquivel- (956)579-1703, Management
Timeline
Porter
Deploy Services
02.2024 - 05.2024
Senior Billing Specialist
Rodeo Dental and Orthodontics
04.2022 - 08.2023
Managment/Dental Treatment Coordinator
Rodeo Dental and Orthodontics
08.2021 - 02.2024
Teller/Sales Associate
International bank of Commerce
02.2020 - 02.2021
Youth Care Worker
Little School House
12.2019 - 12.2020
Sales Associate
Forever 21
12.2018 - 11.2019
Firefighter
La Feria Fire Department
06.2018 - 12.2019
Cashier
Whatabuger
05.2018 - 05.2019
Sales Associate/Cashier
A'GACI
04.2016 - 04.2018
EMT -
Emergency Education Training Center
High School Diploma -
Weslaco High School
Some College (No Degree) -
The University of Texas Rio Grande Valley
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