Esperanza Romo
Donna,TX
Summary
Dedicated employee with excellent experience in customer service. Maintains professionalism and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Willingness to take on added responsibilities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Manager
Old School Power Gym
Weslaco, TX
01.2020 - Current
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed and maintained relationships with customers
In-Home Healthcare Provider
Spectrum Healthcare
Donna, TX
04.2020 - 01.2022
- Assisted patients with dressing, grooming and feeding needs.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Grocery Bagger
HEB
Beaumont, TX
02.2018 - 04.2019
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Retrieved items for customers and verified prices.
Fulfillment Clerk/ Switchboard Operator
BBVA Compass Bank
Pharr, TX
04.2016 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Handled client correspondence and tracked records to foster office efficiency.
- Sorted and distributed office mail.
- Executed record filing system to improve document organization and management.
Customer Service Representative
BBVA Compass Bank
Pharr, TX
03.2014 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding checking, savings accounts and fraud claims.
Sales Associate
Agaci Store
Mercedes, TX
07.2012 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
No Degree -
South Texas College
Weslaco, TXHigh School Diploma -
Psja Memorial Early College High School
Alamo, TX05.2012
Skills
- Policies and procedures
- Verbal and written communication
- Records Management
- Patient and Compassionate
- Multitasking and Prioritizing
- Attention to Detail
- Strong telephone etiquette
Professional References
Old School Power Gym Business Owner
Mariamne Iturbe- (956)373-6605
BBVA Compass Team Manager
Esli De La Cruz- (956)293-3617
Timeline
In-Home Healthcare Provider
Spectrum Healthcare
04.2020 - 01.2022
Manager
Old School Power Gym
01.2020 - Current
Grocery Bagger
HEB
02.2018 - 04.2019
Fulfillment Clerk/ Switchboard Operator
BBVA Compass Bank
04.2016 - 01.2018
Customer Service Representative
BBVA Compass Bank
03.2014 - 04.2016
Sales Associate
Agaci Store
07.2012 - 02.2014
No Degree -
South Texas College
High School Diploma -
Psja Memorial Early College High School