Summary
Overview
Work History
Education
Skills
Additional Information
Security Clearance
Timeline
Generic

Esperanza Soltero

El Paso,United States

Summary

Customer Service Professional offering 15+ years in customer service and HR roles. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Personnel Assistant position. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

25
25
years of professional experience

Work History

Dispatcher Coordinator /Owner

SSL LOGISTICS LLC
08.2022 - Current
  • Communicated with driver and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 1 hot shot truck. f
  • Generated reports (IFTA) and (Miles)to track deliveries and maintain proper records and documentation in the ELD reports.
  • Obtained necessary licenses and permits for shipments.
  • Track delivery progress to identify possible delays and provide real-time updates to customers.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Personnel Assistant (Employment) II

Tatitlek Training Services, Inc. /RedRiver Science
10.2018 - Current
  • Performed wide range of duties in preparation of various human resource tasks to support Staff Duty Administration, including performing calculations for leave time, utilizing LMR's, PDMRA leave, parental leave, and other forms of leave.
  • Perform duties relating to one or more of the following: military records, personnel processing, contingency operations and Soldier Readiness Process support, personnel actions, personnel manning, transition/separation/retirement support, special actions, and casualty operations.
  • Revisions, or edits to records or files to keep them current, complete, and accurate in accordance with Army regulations, policies, and procedures, maintains all required forms, records, and files.
  • Receive and answers routine and complex telephone and electronic mail inquires or refers to appropriate staff member, support operations at the A/DACG.
  • Uses judgment to answer recurring questions and resolve clerical and administrative problems.
  • Coordinates with installation commanders and higher headquarters to resolve discrepancies.
  • Research and/or provides information on personnel related issues to service members and appropriate sections within the DPTMS Mobilization Branch regarding directly applicable rules, regulations, procedures, and requirements to provide explanations of actions taken or recommended.
  • Ensures that all regulatory requirements related to the specific action are met.
  • Receive and Processed Red Cross messages. Process individual CONUS service members with the mobilization to provide their DD214 and also process for early refrads to optain a DD220 and Refrad order.

Personnel Assistant I / Mobilization and Deployment Team Assistant

Gemini Tech Services, Inc. (Army Contractor)
03.2015 - 10.2018
  • Performed wide variety of clerical and secretarial tasks/duties for the Fort Bliss Mobilization and Deployment Branch
  • Operated at high efficiency operations management and administrational duties for government contractor.
  • Performs varied clerical and administrative duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office
  • Performed wide variety of clerical and secretarial tasks, duties for the Fort Bliss Mobilization ans Deployment branch. Operate at high efficiency operations management and administrative duties for government contractor.

Logistics Representative

Panalpina Inc.
08.2005 - 02.2015
  • Ensure job orders are processed with the proper priority to ensure delivery acknowledgments are met.
  • Keep current on all shipping procedures, domestic and export, including postal, UPS, truck, sea and air, and familiarization of rates for same.
  • Compliance with government specifications pertaining to packaging, marking, and labeling.
  • Computation of weight and volume using the metric system and preparation of detailed packing lists for export shipments.
  • Preparing labels, bills of lading, and other shipping documents as required.
  • Proper use of postage and UPS meters and other shipping department equipment, including preparation and maintenance of records.
  • Interpreting worksheets and checking them against customer specifications for special branding, stamping, etc.
  • Ensuring packing supplies are available as necessary to fulfill boxing and shipping requirements.
  • Other duties as assigned by supervisor.

Operations

Pac International Logistics Company
10.2004 - 08.2005
  • Performed advanced levels of administrative and clerical required to support the activities and operations of a large freight service company
  • Utilized comprehensive knowledge and understanding of procedures, operations, practices, and guidelines in automated office functions.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Prepared and submitted reports on import and export activity to management.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Maintained up-to-date knowledge of US customs regulations and international trade laws.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.

Freight Manager

O’Neil & Whitaker Customs Broker
10.2002 - 09.2004
  • Coordinated the staging of 250+ incoming pieces of freight daily from airlines and trucks for expedient processing.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Updated account information to maintain customer records.
  • Verified accuracy of billing data and corrected discrepancies.
  • Monitored outstanding invoices and performed collections duties.
  • Managed invoicing and payment processing operations.
  • Executed billing tasks and recorded information in company databases.
  • Generated daily, weekly and monthly reports for billing department.
  • Completed and processed purchase orders and customer invoices each quarter.
  • Responded to customer concerns and questions on daily basis.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Customer Service Rep.

ADVO Inc.
03.1999 - 08.2004
  • Handling customer queries in a timely and professional manner
  • Service a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
  • Opened new client accounts and researches client and security information using internal databases and other technologies.
  • Prepared letters, forms and reports to assist with servicing existing clients and prospecting for new clients.
  • Prepared various business summary reports and client-specific reporting as needed for review by the financial advisor.
  • Performs other duties and responsibilities as assigned.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.

Education

High School Diploma -

Socorro High School
El Paso, TX
05.1997

Cosmetology License -

Socorro High School
El Paso, TX
05.1997

Skills

  • Employee Performance Management System
  • Word Processing
  • HR Policies
  • Microsoft Excel
  • Business Administration
  • Computer Literacy
  • Human Resources Department Processes
  • Dispatch Coordination
  • Staff Training

Additional Information

Microsoft Office Word, Excel, Level 1 Antiterrorism Awareness Training, Cyber Awareness Challenge, Insider threat Awareness, OPSEC Awareness for Military Members, DoD Employees and Contractors, Cleared for Secret Information and granted access to Sensitive Compartmented Information based on Single Scope Background Investigation completed on 05/2015.

Security Clearance

SECRET

Timeline

Dispatcher Coordinator /Owner

SSL LOGISTICS LLC
08.2022 - Current

Personnel Assistant (Employment) II

Tatitlek Training Services, Inc. /RedRiver Science
10.2018 - Current

Personnel Assistant I / Mobilization and Deployment Team Assistant

Gemini Tech Services, Inc. (Army Contractor)
03.2015 - 10.2018

Logistics Representative

Panalpina Inc.
08.2005 - 02.2015

Operations

Pac International Logistics Company
10.2004 - 08.2005

Freight Manager

O’Neil & Whitaker Customs Broker
10.2002 - 09.2004

Customer Service Rep.

ADVO Inc.
03.1999 - 08.2004

High School Diploma -

Socorro High School

Cosmetology License -

Socorro High School

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Esperanza Soltero