Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dynamic Bilingual Customer Service Representative with 5 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Hi, I’m
Esperanza Tamariz
Houston,TX
Summary
Overview
5
years of professional experience
Work History
Municipal Operations & Consulting
Customer Service Call Center Representative/Cashier
06.2022 - Current
Job overview
- Operated cash register for cash, check and money orders.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish -speaking customers.
- Cultivated warm relationships with regular customers.
North Freeway Auto Storage
Manager , •Bookkeeper / Payroll
01.2022 - 06.2022
Job overview
- Researched and resolved time discrepancies.
- Initiated direct deposits and prepared manual checks for 20 employees.
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with management when customer issues escalated and worked to find resolutions.
ESigns.com
Customer Service Representative
08.2018 - 06.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and spanish-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
Poppy’s Auto Storage
Manager
, •Bookkeeper / Payroll
10.2017 - 08.2018
Job overview
- Check in new inventory
- Filling
- Making weekly schedule for employees
- Filling the right paperwork for auction ready vehicles
- Weekly/Monthly reporting inventory to Auto Dealers eSigns.con- September 2018
- Answering customers calls and emails
- Daily reports of payments
- Assist with products
- Taking customers payments
- Ordering supplies
- Making sales calls with customers
Kroger
Assistant Customer Service Manager
06.2014 - 09.2015
Job overview
- Front end inventory
- Ordering supplies
- Scheduling for cashier, baggers, and customer service booth
- Assist customer service booth
- Answer customer calls and emails
- Weekly conference calls with district managers
- Closing store
Kroger
Front-End Supervisor
01.2014 - 06.2014
Job overview
- Directing traffic for customer for a faster checkout
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 18 checkout stations to verify adequate cash supply.
- Assistant cashier with overwrites, returns, pickup (when more than $800 in cash inside one register)
- Assign breaks for cashiers
- Placing product back to the correct aisles
Kroger
Kroger – Cashier
10.2013 - 01.2014
Job overview
- Great customers
- Assist with product
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Knowledge of such as price, location in store
- Helped customers complete purchases, locate items and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
Education
Jeff Davis High School
High school graduate n
2014
University Overview
Skills
- Bilingual
- Multiple phone lines
- Great under pressure/ datelines
- 5 years in basic computer skills
- Alphabetic filing
- Multitasking
- Cash Handling
- Strong communication skills
- Word Excel, Craigslist posting, inventory entry, emails, faxing
- Quality Management
- Performing Needs Assessments
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Call Center Representative/Cashier
Municipal Operations & Consulting
06.2022 - Current
Manager , •Bookkeeper / Payroll
North Freeway Auto Storage
01.2022 - 06.2022
Customer Service Representative
ESigns.com
08.2018 - 06.2019
Manager
, •Bookkeeper / Payroll
Poppy’s Auto Storage
10.2017 - 08.2018
Assistant Customer Service Manager
Kroger
06.2014 - 09.2015
Front-End Supervisor
Kroger
01.2014 - 06.2014
Kroger – Cashier
Kroger
10.2013 - 01.2014
Jeff Davis High School
High school graduate n
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