Esperanza Torres
Lancaster,TX
Summary
Organized front desk representative possessing in-depth knowledge of HIPAA standards, EPIC and medical terminology. Offering 10+ year background greeting and welcoming visitors, collecting and recording patient information and completing insurance formalities. Accommodating and friendly individual with strong recordkeeping and documentation abilities.
Overview
11
11
years of professional experience
Work History
Front Desk Lead
Texas Health Physicians Group
11.2020 - Current
- Acts as a team lead to schedule work and ensure timely and accurate billing activities
- Resolves complex patient billing inquiries and problems, conducts all functions associated with patient check-in/check-out including pricing services
- Collecting payment and scheduling follow-up appointments
- Completes payment and benefit verification on all patients in accordance with practice policies
- Works with Practice Manager to facilitate training of new hires and other training initiatives.
Medical Assistant/Front Desk Receptionist
Texas Health Physician Group
04.2013 - 10.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed referral requests from patients, doctors and other health care professionals.
- Greeted patients, scheduled appointments and maintained records and accounts.
Medical Assistant
Center For Obesity Surgery
07.2012 - 03.2013
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted in obtaining authorizations for scheduled surgeries.
Education
Medical Assistant -
PCI Health Training Center
Dallas, TXHigh School Diploma -
Yvonne A Ewell Townview Center
Dallas, TX05.2008
Skills
- Bilingual (English, Spanish)
- Billing Management
- Scheduling
- Computer proficiency
- Adaptability
- Task prioritization
- Resourcefulness
- Organizational skills
- Data entry accuracy
- Professional demeanor
- Microsoft Office Suite
- Time management
- Telephone etiquette
Timeline
Front Desk Lead
Texas Health Physicians Group
11.2020 - Current
Medical Assistant/Front Desk Receptionist
Texas Health Physician Group
04.2013 - 10.2020
Medical Assistant
Center For Obesity Surgery
07.2012 - 03.2013
Medical Assistant -
PCI Health Training Center
High School Diploma -
Yvonne A Ewell Townview Center
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