Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer
Esperanza Tramont

Esperanza Tramont

Pueblo,CO

Summary

Proven professional with a track record of enhancing customer experiences and fostering repeat business, evidenced by a 15% increase in loyal clients at Cedar Fair, L.P, Knott's Berry Farm. Skilled in customer service excellence and team leadership, adept at problem-solving and relationship building. Demonstrates strong work ethic, integrity, and a commitment to outstanding service.

Overview

18
18
years of professional experience

Work History

Cashier

Home Depot Inc
04.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Tour Guide

Cedar Fair, L.P, Knott's Berry Farm
09.2006 - 06.2021
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
  • Contributed to a 15% increase in repeat customers through exceptional service and fostering long-term relationships with clients.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.

Education

Certificate - Bank Teller

Bank Teller Training
Long Beach, CA
06.1996

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Customer service excellence
  • Reliability and punctuality
  • Customer Relations
  • Professionalism and Courtesy
  • Staff Training
  • Guest inquiries
  • Decision Making Aptitude
  • Daily Reporting
  • Loss Prevention
  • Report Preparation
  • Problem-Solving
  • Active Listening
  • Team Collaboration
  • Creative Thinking
  • Relationship Building
  • Team Leadership
  • Analytical Thinking
  • Training and mentoring
  • Interpersonal Communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Home Depot Inc
04.2021 - Current

Tour Guide

Cedar Fair, L.P, Knott's Berry Farm
09.2006 - 06.2021

Certificate - Bank Teller

Bank Teller Training

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Esperanza Tramont