Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esperanza Valencia

Pontiac,Michigan

Summary

10 years of Hospitality Industry and Accounting experience. Specialized in customer service, month end closing, inventory control, and financial reporting. 12 years of experience in Logistics as a warehouse manager of three warehouses, two silos and a press machine. Fluent in English & Spanish oral and written. Authorized to work in the US for any employer.

Overview

18
18
years of professional experience

Work History

Warehouse Manager

Superbag Corp.
Houston, USA
12.2012 - 10.2024
  • Oversee the day-to-day operation of three warehouses, two silos, and a press machine
  • Recruit, hire, train, and coach over 12 staff members on customer service skills, warehousing knowledge, sales, and safety standards.
  • Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.
  • Coordinate 20 to 30 customer shipments daily, and receive purchased products from Mexico and the USA.
  • Manage inventory, service orders, purchasing, and coordinating machinery from overseas.
  • Passed fire marshal inspections for eight consecutive years.
  • Reduce incidents from 10 to zero for 8 consecutive years.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.

Asst. Pricing and Costing Administrative

Starpak LTD
05.2011 - 11.2012
  • Customer billing, shipping, inventory, and managing product returns by reducing losses by 20%.
  • Assist the Customer Service Director with the new business proposal, monthly accruals, and forecasting reports.
  • Price customer orders, and manage aged inventory.
  • Developed procedures and policies related to pricing, signing, and contract administration activities.
  • Analyzed market trends to identify opportunities for new or improved pricing models.
  • Managed customer relationships to ensure satisfaction with product pricing levels.
  • Maintained accurate records of all transactions related to pricing, signing, and contract administration activities.
  • Performed cost-benefit analysis of proposed changes in product and service offerings.
  • Communicated with vendors to set up long-term discounts and special vendor deals.
  • Promoted to Warehouse Manager at a sister property.

Accounting Manager & Asst. Controller

Westin Hotel
03.2009 - 05.2011
  • Managed a team of accountants to ensure accuracy of all financial transactions.
  • Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
  • Managers to deploy all accounting processes and policies for the hotel.
  • Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
  • Maintained accurate records of payroll information including wages, deductions, bonuses.
  • Collaborated with different departments regarding their budget requirements.
  • Assisted in developing budgeting processes for improved forecasting accuracy.
  • PPM coordination for a two-year renovation.
  • Prepared monthly, quarterly, and annual financial statements in accordance with generally accepted accounting principles.

Accounts Receivable & Front Office Manager

Marriott Hotel
05.2006 - 03.2009
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
  • Redeployment of all accounting processes and policies for the hotel.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Fraud and theft investigation.
  • Assist Housekeeping, HR, Catering, and Food & Beverage Managers in translating during associate meetings.

Education

Bachelor -

in Business Administration

Skills

  • Purchasing management
  • Waste reduction
  • Safety standards
  • Inventory and stocking
  • Quality management
  • Cost reduction
  • Production planning
  • Resource allocation
  • Budget management
  • Billing and invoicing
  • Planning production
  • Month-end reporting
  • Bank account reconciliations
  • Closing procedures
  • Variance analysis
  • Financial statement presentations
  • AP/AR supervision
  • Forecasting
  • Year-end closing
  • Cost accounting
  • Cash flow management
  • Documentation

Timeline

Warehouse Manager

Superbag Corp.
12.2012 - 10.2024

Asst. Pricing and Costing Administrative

Starpak LTD
05.2011 - 11.2012

Accounting Manager & Asst. Controller

Westin Hotel
03.2009 - 05.2011

Accounts Receivable & Front Office Manager

Marriott Hotel
05.2006 - 03.2009

Bachelor -

in Business Administration
Esperanza Valencia