Esperanza Vasquez

San Marcos,TX

Overview

years of professional experience

Work History

Picker Packer

Mcliff Partners

11.2023 - 08.2024

Making sure each order being sent out has all the items.
Printed labels, packaged boxes, and loaded into plastic containers.
Pulled product quickly to keep up with high demand of orders.
Attention to detail when packing orders to ensure quality product.
Ability to work 12 hour shifts
Attention to detail while working in a timely manner

Customer Service Representative

Alorica

12.2022 - 04.2023

Taking timed calls via video chat and calls.
Verifying members identification and follow procedures.
Resolved customer complaints with patience, resulting in better outcomes.
Handled escalated calls efficiently.
Responded to customers requests with trouble shooting, services, and personal information.
Worked with the member to trouble shoot to access the video call ot help them navigate a different solution.
Multitasking with different browsers while on high demand calls/ video calls.

Assembly Line Production Worker

Avanzar

01.2022 - 12.2022

Manufacture Toyota Tacoma and Tundra truck seats.
Rotating stations.
Filling out paper work for the amount of product being ran and produced each day.
Have the ability to work 12 hour rotating shifts.
Quality check the parts for any defects
Making sure the machine pours out the right amount to make the seats with no defects.
Rework the seats that have defects
Experience in Quality Control with Toyota JIT
Have the ability to work in a fast pace environment
Highly adaptable to new skills
Rapid Learner

Front Desk Manager

Sanitary Tortilla

11.2020 - 07.2021

Input invoice orders
Prep upcoming orders
Trained new employees on the job duties required
Responded to calls, email and in-person appointments regarding reservations, restaurant information.
Processing checks and paper work
Monitor cash
Responsible for quick problem solving with customers/clients and orders regarding our products.

Education

Associate of Science - Criminal Justice

Southern New Hampshire University

Hooksett, NH

10-2021

High School Diploma -

Texans Can Academy

San Antonio

01-2020

Skills

Product packaging
Order picking
Warehouse safety
Time management
Computer Knowledge
Bilingual

Data Entry
Problem Solver
Great Communication Skills
Excellent Time Management
Attention to detail
Fast learner

Timeline