Esperanza Velasquez

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Upheld high standards of sanitation in common areas, contributing inviting atmosphere for guests.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Adhered to professional house cleaning checklist.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
• Reduced need for deep cleanings by consistently addressing minor maintenance issues.
• Improved apartment readiness efficiency with thorough inspection and timely reporting of maintenance issues.
• Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.

Currently work here but looking for something better something i actually would enjoy doing .

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Ensured clean and organized work environment by enforcing strict policies on cleanliness and orderliness at registers.
• Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
• Improved communication between cashiers and other store departments to provide seamless customer experiences.
• Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
• Achieved high employee retention rates through motivational leadership and creating positive work environment for staff members.
• Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
• Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
• Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
• Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
• Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
• Collaborated with store management to implement promotional strategies that boosted sales.

currently work here but looking for something better.

• Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
• Improved organizational culture by planning and executing engaging team-building events.
• Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
• Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
• Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Increased efficiency by implementing new processes and providing administrative support to management.
• Assisted managers in decision-making processes based on thorough research and analysis of available data.
• Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
• Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.

Maintained clean and orderly work station.

• Ensured accurate cash handling and maintained a balanced register at the end of each shift.
• Maintained cleanliness of gas station premises, resulting in welcoming environment for customers.
• Cleaned up gas and other spills in accordance with spill procedures.
• Pumped gas for guests and took payments.
• Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
• Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Completed daily paperwork accurately, streamlining administrative processes for management review.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Maintained inventory of all saleable items.

• Maintained clean and orderly work station.
• Ensured accurate cash handling and maintained a balanced register at the end of each shift.
• Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
• Cleaned up gas and other spills in accordance with spill procedures.
• Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Built trustful relationships with customers to encourage return visits.
• Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
• Pumped gas for guests who were disabled and unable to pump their own gas and took payments.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.