Esperanza Williams
Lawrence,MA
Summary
Customer Services Professional with strong experience in driving customer satisfaction and operational efficiency. Skilled in problem-solving, process improvement, and strategic planning. Known for fostering team collaboration, adapting to changing needs, and consistently achieving results. Expertise includes CRM systems, conflict resolution, and team leadership. Reliable and results-focused, ready to make significant impact.
Overview
5
5
years of professional experience
Work History
Specialits Administration
Bethel Child Care Services
03.2021 - 04.2025
- Skilled at working independently and collaboratively in a team environment.
- register new families to get voucher.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Registration Specialist
Boston Public Schools, BPS
12.2019 - 03.2021
- Processed student registrations efficiently, ensuring accuracy and compliance with district policies.
- Assisted families with enrollment inquiries, providing timely guidance and support throughout registration process.
- Supported implementation of new registration software, contributing to improved user experience and system functionality.
- Scheduled and registered appointments using Booker scheduling programs.
- Provided exceptional customer service to families during registration, addressing concerns and answering questions promptly.
Education
No Degree - Business Administration
Bunker Hill Community College
Charlestown, MAHigh School Diploma -
Jose Joaquien Perez
Dominican Republic07-2013
Skills
- Customer services
- Expert problem solving
- payment possessing
- Registration documents
- Team collaboration
- Problem-solving
- Multitasking
- Bilingual Spanish and English
- Microsoft Office
- Excel Spreadsheets
Timeline
Specialits Administration
Bethel Child Care Services
03.2021 - 04.2025
Registration Specialist
Boston Public Schools, BPS
12.2019 - 03.2021
No Degree - Business Administration
Bunker Hill Community College
High School Diploma -
Jose Joaquien Perez
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