Esperanza I. Meza
Bloomington,CA
Summary
Dynamic Supply Chain Customer Service Supervisor at Ajinomoto Foods NA, recognized for enhancing customer satisfaction through effective communication and conflict resolution. Skilled in Salesforce CRM and process improvement, I led cross-functional teams to streamline operations, achieving significant efficiency gains while fostering a collaborative environment. Passionate about employee development and customer service excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supply Chain Customer Service Supervisor
Ajinomoto Foods NA
Ontario, CA
03.2025 - 09.2025
- Oversaw daily operations and provided support to Customer Service Specialists.
- Collaborated with IT to train staff on new customer service automations.
- Resolved customer inquiries by assisting both customers and the service team.
- Managed two direct reports, conducting bi-weekly meetings and establishing development expectations.
- Reviewed timecards for direct reports and facilitated access for the entire customer service team.
- Served as backup for Sr. Customer Service Manager in order management tasks.
- Created Standard Operating Procedures for various order management processes.
- Trained new hires and facilitated cross-training initiatives with comprehensive SOPs.
Supply Chain Customer Service Lead
Ajinomoto Foods NA
Ontario, CA
08.2023 - 03.2025
- Responsible for ASM (Asian Market accounts)
- Accountable for manual order processing and email correspondence daily
- Assist monthly meetings with ASM team to discuss Order and Shipment Issues
- Watchlist Daily Reports for obsolete/pending discontinuation products
- Food Service Allocation Daily Reports
- Open Order/Stale Date Reports daily for past due orders
- Positive-Release Project Bi-weekly meetings collaborating for products on hold
- Responsible for ASM accounts to align with Order Management Policy
- Deductions Kaizen collaboration
- OTIF Resolution Meetings with Kroger
- Trader Joe’s Bi-weekly meetings
- Weekly Supermarket/Marketing Teams meeting
- Point of contact for Customer Service out of office emails requiring escalation
- SR (Raw Material) order processing
Supply Chain Customer Service Specialist
Ajinomoto Foods NA
Ontario, CA
04.2019 - 08.2023
- Responsible for ASM (Asian Market accounts)
- Accountable for manual order processing and email correspondence daily
- Developed Hubble report with management to streamline the open order report for the ASM team
- Responsible for weekly allocation report file received from sales
- Assist monthly meetings with ASM team to discuss Order and Shipment Issues
- Responsible for Trader Joe’s account
- Recognized on Town Hall Meeting for Grand Prix award as collaborator with Trader Joe’s team
- Work closely with Sr Manager of Trader Joe’s account and logistics coordinator
- Responsible for Albertson’s, Super Store Industries and WinCo accounts
- Developed monthly report for Albertson’s on time performance
- Responsible for top-tier account Costco, collaborating with Costco sales team to provide excellent customer experience
- Trained new customer care specialist assigned to take over Costco, Albertson’s, Super Store Industries and WinCo accounts
- Assisted Manager with JDE testing
Account Specialist I
The Safariland Group
Ontario, CA
02.2009 - 03.2019
- Responsible for top-tier strategic accounts in eastern region of US, collaborating with sales and customer to provide excellent customer experience
- Developed weekly reports to key accounts highlighting service issues and ongoing performance metrics
- Accountable for customer service metrics for assigned key accounts, consistently achieving at or above goal
- Recognized on customer surveys for above and beyond customer service and partnership from both internal and external customers
- Assembled a training manual for customer service to process our less lethal product line
- Represented Customer Care department, attending weekly category meetings with our less lethal group location in Casper, Wyoming
- Recipient of “Values in Action” nomination for reducing freight costs on marketing material requests from customers
- Served as backup to the manager/supervisor
- Representative for Customer Care, attending Protective Gear category weekly meetings
Customer Service Representative
The Safariland Group
Ontario, CA
02.2000 - 02.2009
- Developed new procedure for customer service to order miscellaneous parts
- Provided services to internal/external customers with product/order/return information
- Facilitated training in customer service on processes for less lethal product line
- Primary point of contact for less lethal category associates
- Generated pricing quotes for direct agency sales
- Served as International Customer Service Lead and acted as liaison to new customers
- Trained new representatives with international functions when that department was transferred to headquarters in Florida
- Served as representative for auditing of customer service department
- Shipping, Freight Quotes
- Filled in as a receptionist
- Customer Care team buyer for department supplies
Education
High School Diploma - Bloomington, CA
Bloomington High School
Bloomington, CA06.1999
Associate - Business
Chaffey College
Rancho Cucamonga, CARancho Cucamonga, CA
Skills
- Salesforce CRM and Dynamics AX
- Payeezy and Crexendo VOIP
- Microsoft Excel and Power BI
- Oracle JD Edwards and Insight Software Hubble
- TEAMS and OTM transportation system
- Bilingual communication
- Customer relationship management
- Effective communication skills
- Conflict resolution strategies
- Problem solving techniques
- Time management expertise
- Process improvement methodologies
- Employee development initiatives
- Order management systems
- Supply chain logistics management
- Cross-functional collaboration
- Team leadership and building
- Customer service excellence
- Performance metrics analysis
- Complaint handling processes
- Training and mentoring programs
- Positive language and feedback strategies
Volunteer Experience
XV Preparation Instructor, St. Catherine Of Siena Church, Rialto, CA, 03/01/07, 03/01/16, Effectively used written/oral teaching works, Coordinated and planned teaching agenda for high school candidates, Supervised various sized classes and motivated candidates to be social and participate, Acquired certification through church dioceses to train and completed background/fingerprinting
Coursework
- Essentials Of Student Success
- College Reading/Writing
- Career Exploration & Life Planning
- Pre-Algebra
- English Composition
Certification
- Udemy Course Certificates
References
References available upon request.
Timeline
Supply Chain Customer Service Supervisor
Ajinomoto Foods NA
03.2025 - 09.2025
Supply Chain Customer Service Lead
Ajinomoto Foods NA
08.2023 - 03.2025
Supply Chain Customer Service Specialist
Ajinomoto Foods NA
04.2019 - 08.2023
Account Specialist I
The Safariland Group
02.2009 - 03.2019
Customer Service Representative
The Safariland Group
02.2000 - 02.2009
High School Diploma - Bloomington, CA
Bloomington High School
Associate - Business
Chaffey College
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