Summary
Overview
Work History
Education
Skills
Timeline
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ESPIE MCDANIELS

Conway,SC

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Organized and effectively encourages staff cooperation and productivity to meet and exceed objectives. Driven leader and analytical problem-solver with proven team building and management success. Professional with a history of meeting and exceeding company goals.

Overview

34
34
years of professional experience

Work History

Store Manager

Dollar General
04.2016 - Current
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Automotive Repair Shop Owner Technician

Self-employeed
04.1990 - 09.2006
  • Coached, counseled, and disciplined employees.
  • Prepared annual budgets and monitored financial objectives.
  • Completed store operational requirements by assigning tasks based on strength, and level of experience.
  • Complied with legal requirements and set up surveillance measures to secure merchandise.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Checked brake systems and determined the need for pad replacement, disc turning, or other maintenance requirements.
  • Repaired and replaced worn and damaged components.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Read and followed technical documentation to complete accurate repairs.
  • Tuned automotive systems and components to optimize functionality and prolong the life of each piece.
  • Investigated customer complaints to identify the cause of malfunctions.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Performed emissions tests according to standard procedures.
  • Coordinated with the parts department to determine the availability of necessary components.
  • Tore down, repaired, and rebuilt faulty assemblies such as power systems, steering systems, and linkages.
  • Retained accurate records of purchases, titles, and sales.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Completed job reports and logs immediately following service calls.
  • Inspected damaged vehicles to estimate repair labor costs and required parts expenses.
  • Repaired brake, exhaust, electrical, and other systems for domestic and import automotive brands.
  • Serviced air conditioning systems, changed and topped off fluids, and completed maintenance inspections.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames, and steering mechanisms of automobiles.

Education

High School Diploma -

Cool Springs High School
Statesville, NC

Skills

  • Employee Training
  • Hourly Shift Management
  • Retail Inventory Management
  • POS Systems
  • Store Merchandising
  • Shift Scheduling
  • Customer Service Management
  • Loss Prevention Procedures
  • Bank and Safe Deposits
  • Performance Reviews
  • Customer Service
  • Payroll Management

Timeline

Store Manager

Dollar General
04.2016 - Current

Automotive Repair Shop Owner Technician

Self-employeed
04.1990 - 09.2006

High School Diploma -

Cool Springs High School

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ESPIE MCDANIELS