Espie Montes
Healthcare
Fairhope,AL
Overview
24
24
years of professional experience
Work History
Patient Care Advocate
CareXM
Lehi, UT
11.2021 - 08.2023
- Answering 200+ calls- Healthcare- Office messages for Providers, Caregivers, and
- Healthcare staff On Call
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
Admissions Assistant/MediCal Biller/Reception
Kei- Ai Healthcare
06.2019 - 05.2021
- Admitting new patients from other facilities, coordinating with hospital and case managers for patient admission information
- MediCal Billing Biweekly and submitting
- Tars and Authorizations for patients
- Answering phones and assisting visitors and patients
- Ordering supplies for Kei Ai Staff, and faxing, emailing, printing and other given tasks.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Answered phones, called prospects and handled initial email contacts for applicants to [Type] program.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Performed filing, billing and routing messages to appropriate people for office of [Number].
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
Medical Records Clerk/ Birth Clerk
Garfield Medical Center
11.2009 - 06.2018
- Creating, assembling, distributing, and maintaining patients' medical records primarily in electronic format to ensure smooth functioning of medical records department
- Scanned new discharge charts into the electronic medical record system as well as maintained completed medical records
- Answered requests from healthcare providers for medical records timely and appropriately as well as researched lost or missing documents and patient information in accordance with established procedures
- Assisted in maintenance of medical charts and/or electronic medical record
Receptionist/ Medical Records Clerk
Medlink Healthcare
01.2002 - 11.2009
- Answer incoming calls, fax, mail, assist CEO, medical records, emails, customer service
- Answer phones, kindly talk patients through the steps and answer their questions and concerns
- Organize and prioritize requests for medical records, and route medical records appropriately based on patient's time of exam
- Provide courteous and professional service to attorneys, referring physicians, and patients requesting medical records
- Makes copies of transcribed reports and prepares for send out to referring physicians, insurance companies, etc
- Monitors all outgoing charts by utilizing an out guide
- Two For Women- OBGYN
Medical Front/Back Office
Two For Women-OBGYN
01.2002 - 02.2005
- Scheduling appointments, answering phones, faxing, emailing
- Creating and assembling charts also assisted in setting up exam rooms and cleaning up after each appointment
- Would sterilize medical equipment daily.
Information Coordinator/ Receptionist
Glendale Chamber of Commerce
12.1999 - 01.2002
- Information Coordinator/ Receptionist
December 1999 to January 2002
Receptionist, attend board meetings, answer phones, customer service, prepare packets, fax, email
Education- Bellarmine Jefferson High School 1998
Skills- CPR certified, bilingual, speaks Spanish - Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
High School Diploma -
Bellarmine Jefferson High School
Burbank, CA06.1998
Skills
- Monitoring Tools
- Patient Interviewing Skills
- Investigate Complaints
- Quality Assurance
- Organizational Skills
- Spanish Fluency
- Registration Paperwork
- Multitasking Abilities
- Patient Care
- First Aid and Safety
- Verbal and Written Communication
- Confidentiality Requirements
- Customer Satisfaction
- Benefits Verifications
- Medical Terminology
- Demographics Information
- Office Supplies and Inventory
- Customer Experience
- Bilingual in Spanish and English
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridOn-SiteImportant To Me
401k matchPaid sick leaveHealthcare benefitsFlexible work hoursPaid time offWork from home optionWork-life balanceTimeline
Patient Care Advocate
CareXM
11.2021 - 08.2023
Admissions Assistant/MediCal Biller/Reception
Kei- Ai Healthcare
06.2019 - 05.2021
Medical Records Clerk/ Birth Clerk
Garfield Medical Center
11.2009 - 06.2018
Receptionist/ Medical Records Clerk
Medlink Healthcare
01.2002 - 11.2009
Medical Front/Back Office
Two For Women-OBGYN
01.2002 - 02.2005
Information Coordinator/ Receptionist
Glendale Chamber of Commerce
12.1999 - 01.2002
High School Diploma -
Bellarmine Jefferson High School
Similar Profiles
Heather BreauxHeather Breaux
Telephone Triage Registered Nurse at CareXMTelephone Triage Registered Nurse at CareXM
Jennifer BrookerJennifer Brooker
Patient Care Advocate at CareXMPatient Care Advocate at CareXM
Stephanie WebbStephanie Webb
Patient Care Advocate at CareXMPatient Care Advocate at CareXM
Christina DevinneyChristina Devinney
Marketing Operations Manager at CareXMMarketing Operations Manager at CareXM
Margaret BoyntonMargaret Boynton
Project Coordinator at Walcott Adams & VerneuilleProject Coordinator at Walcott Adams & Verneuille