Espinoza MAYRA
Hempstead,NY
Summary
Dedicated hard-working, team player able to work independently looking to obtain an office position in the medical field where I can exercise my skills to contribute to the growth of a customer focused healthcare facility. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
17
17
years of professional experience
Work History
Medical Receptionist /Certified Medical Assistant
Hempstead Medical Group
Hempstead, NY
11.2022 - Current
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed data entry tasks related to billing and collections procedures.
- Arranged hospital admissions for patients as required.
- Interviewed patients to complete case histories and intake forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared clinic's patient records and implemented updates whenever data changed.
- Contacted medical facilities to schedule patients for admission.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Ordered laboratory tests and scheduled appointments for patients.
- Explained treatment procedures and physicians' instructions.
Certified Medical Assistant/Dr Haberman Dr Luntz
Advanced Urology Centers Of New York
Plainview, NY
04.2022 - 10.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Conducted endoscopic procedures such as cystoscopies, nephroscopies, and ureteroscopies for diagnosis and treatment of diseases.
Dental Office Manager Dr Lorraine Herrmann
Herrmann Dental Associates
Freeport, NY
12.2019 - 04.2022
- Answered and managed incoming calls and emails
- Collected payments from patients and arranged payment schedules
- Verified, updated and entered patient information into system
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment
- Arranged documents for insurance claims
- Scheduled cleanings and dental appointments for patients using appointment software
- Maintained master calendar and scheduled new appointments based on provider availability
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental hygienists and support staff of Number.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Monitored front areas so that questions could be promptly addressed.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Medical Office Manager
Nassau Medical Group
Uniondale, NY
05.2015 - 12.2019
- Medical records / Life Insurance Records
- ECG/ Bladder Dysfunction Testing / Draw Blood
- Glucose Testing / Pre-Authorization request on medication
- Answer telephones, greet patient, enter patient demographics and updated patient information into the database
- Assist patients with checking in and out, Schedule patient appointments, handle coding fee slips, verify insurance referrals, and collect co-payment
- Assistants or calls for assistance with patients with ambulatory difficulties
- Collects and copies insurance cards and other pertinent documents
- Updated charts with latest information, test results and differential diagnoses
- Ordered laboratory tests and analyzed results to make accurate decisions about planned treatments
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
Customer Sales Representative
K.C WIRELESS
02.2008 - 08.2014
- Calculated money to cashier and made change, processed return transactions and refund-credits to costumers
- Served costumers when requesting new phones
- Processed phone bill payments
- Maintained quality control satisfaction records
- Constantly seeking new ways to improve customer service
- Assisted costumers at all times as priority when asking or requesting their needs
- Received payments by cash, check, credit cards, vouchers, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints
- Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Education
Certified Medical Assistant -
FRANKLIN CAREER INSTITUTE
Hempstead, NY01.2013
High School Diploma -
Charles Churn Christian Academies
Brooklyn, NY01.2012
Skills
- Vital Signs
- Procedures
- Phlebotomy
- Injections
- Practice Fusion
- Microsoft Word
- Excel
- Dentrix / EagleSoft
- Insurance Verification
- Patient scheduling
- Insurance billing
- First Aid/CPR
- Patient interviews
- Surgical Procedures
- EMR systems
- Medical records management
- Patient registration
- Insurance claims
- Inpatient care
- EMR / EHR
- Co-payment collection
- HIPAA guidelines
- Insurance verification
- Customer relationship management (CRM)
- Multi-task
- Organized
- Passionate about my work
Languages
- Spanish
- English
Timeline
Medical Receptionist /Certified Medical Assistant
Hempstead Medical Group
11.2022 - Current
Certified Medical Assistant/Dr Haberman Dr Luntz
Advanced Urology Centers Of New York
04.2022 - 10.2022
Dental Office Manager Dr Lorraine Herrmann
Herrmann Dental Associates
12.2019 - 04.2022
Medical Office Manager
Nassau Medical Group
05.2015 - 12.2019
Customer Sales Representative
K.C WIRELESS
02.2008 - 08.2014
Certified Medical Assistant -
FRANKLIN CAREER INSTITUTE
High School Diploma -
Charles Churn Christian Academies
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