Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Scheduler Coordinator
NBC Universal Studios
Universal City, CA
07.2021 - 09.2022
Created schedules for 3 departments for over 300 team members.
Scheduled office meetings with management weekly to discuss any scheduling events.
Manually entered shifts in TimeKeeper system.
Managed documentations such as reports and schedules.
Completed schedules were emailed out to Union, Labor Relations and management.
Completed clerical tasks such as filing and copying
Labor Support Administrative Office Lead Assistant
NBC Universal Studios
Universal City, CA
01.2017 - 06.2021
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Email reports to clients
Assist managers and supervisors with tasks and concerns
Log sick calls and on calls
Fill open shifts
Coached new employees on administrative procedures, company policies and performance standards.
Training new hires
Log schedule changes/switch forms
Assist with emails
Recognize team members via Achievers
Process sick pay
Entertainment Base Administrative Office Assistant
NBC Universal Studios
Universal City, CA
02.2016 - 12.2017
Point Tracker for Local 768 (Costumes)
Log and email Show Dispositions
Mail out point cards to team members
Log sick calls
Process sick pay
Attend weekly meetings with Human Resources and Labor Relations
Log schedule changes
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Team Services Temporary Office Assistant
NBC Universal Studios
Universal City, CA
04.2015 - 02.2016
Provide guest services to team members and visitors.
Enter infractions in Timekeeper for Local 11 (Food Services).
Provide union information (B-192 and Local 11).
Log sick calls.
Assist with multiple emails.
Log switch forms.
Print and email out schedules for team members.
Interacted with customers by phone, email or in-person to provide information.
Despicable Me Ride Operator/Lead
NBC Universal Studios
Universal City, CA
02.2014 - 02.2016
Engaged safety devices and monitored attraction during operation to reduce safety risks.
Cleaned attraction to reduce spread of germs and bacteria.
Operated rides and attractions according to written guidelines to reduce injuries.
Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
High School Diploma -
Los Angeles High School
Los Angeles
06.2004
Skills
Time Management
Customer Service
Scheduling Meetings
Microsoft Outlook
Strong Organizational Skills
Fast Learner
Team Player
TimeKeeper Proficient
Languages
Spanish
Timeline
Scheduler Coordinator
NBC Universal Studios
07.2021 - 09.2022
Labor Support Administrative Office Lead Assistant
NBC Universal Studios
01.2017 - 06.2021
Entertainment Base Administrative Office Assistant