Esquire Jones
Justin
Summary
Dedicated security professional with extensive experience at Thomas Security Services, excelling in surveillance and threat management. Proven ability to prevent crimes through vigilant observation and effective communication. Skilled in firearms and electronic surveillance, fostering a safe environment while building strong relationships with personnel and guests.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Thomas Security Services
02.2024 - 06.2025
- Responded quickly to incidents and assessed active situations for security concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Security Guard
GardaWorld Security
01.2023 - 02.2024
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Customer Service Representative
General Dynamics
07.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Correctional Officer
Arizona Department of Corrections
04.2020 - 07.2022
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
Customer Service Manager
Arizona Corporation Commission
01.2019 - 03.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
General Studies -
Odell Young
2013
Skills
- Superb surveillance skills
- Vigilant and watchful
- Firearms expertise
- Physical combat trained
- Premises patrol
- Identification verification
- Electronic surveillance
- Personnel screening
- Arrest procedures
- Metal detector operation
- Threat management
- Relationship building and management
- CCTV surveillance
- Customer service
- Data entry
- Customer satisfaction
- Call center customer service
- Active listening
Certification
- Licensed Armed Security-9 years
Personal Information
Languages
English
Full Professional
Timeline
Security Guard
Thomas Security Services
02.2024 - 06.2025
Security Guard
GardaWorld Security
01.2023 - 02.2024
Customer Service Representative
General Dynamics
07.2022 - 01.2024
Correctional Officer
Arizona Department of Corrections
04.2020 - 07.2022
Customer Service Manager
Arizona Corporation Commission
01.2019 - 03.2022
General Studies -
Odell Young
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