Esra Zerillo
Holbrook,NY
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Stony Brook University Hospital
09.2021 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Maintained and updated patient records for accurate, current medical histories.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Took pre-operative orders from surgeon for smooth operation planning.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Scanned and uploaded medical records into electronic medical records system.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Verified insurance coverage and obtained pre-authorizations.
Medical Receptionist
Medicenter, Urgent care center
03.2016 - 08.2021
- Answer telephone, screen and direct calls
- Took and relay messages
- Provide information to callers
- Greet patients entering office
- Handle Worker's compensation Claims
- Prepared letters and documents
- Received and sorted mail and deliveries
- Maintained the reception area
- General administrative and clerical support
- Authorizations from insurance companies for studies such as Mri,Ct scan, Ultrasounds
- Make appointments for patients
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Ismail Ozcan M.D. P.C
09.2011 - 10.2015
- Answering the telephone calls in a professional and courteous manner within minimum rings and provide information to callers
- Make appointments,schedule meetings, providing receipt of money, and undertaking any procedures
- Prepare patient 's chart with the required information
- Check eligibility on insurances,and do on line and written patient referral's
- Get Botox and radiology procedure approvals from insurance companies
- Taking requests for recur medication and preparing prescriptions for the signature by the general practitioner
- Scanning, filing, and faxing the documents
- Prepare letters and documents,receive, and sort mail and deliveries
Medical Assistant
Ismail Ozcan M.D. P.C
05.2014 - 06.2014
- Show patients to examination rooms and prepare them for the physician
- Prepare and administer medications as directed by a physician
- Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing
- Set up medical laboratory equipment
- Greeted patients and measured vital signs, weight and height on 35-40 patients per day
- Assisted in physical examinations
- Performed urinalysis testing and phlebotomy on 20-25 patients per day
- Administered injections such as the Flu Vaccine and B12
- Set up examination rooms
- Sterilized all medical instruments
- Performed bone scan, spirometry, metabolism test and allery testings on patients
Education
Associate of Applied Science -
SBI Campus An Affiliate of Sanford
Melville, NY05.2014
Skills
- Proficient with various computer applications such as
- MS Word, Excel, PowerPoint, and
- Knowledgeable in MedTrak
- Skillful in the clinical and administrative duties of a Medical Assistant and Medical receptionist
- Excellent organizational and people skills
- Workers' Compensation Knowledge
- PC Proficiency
- Customer Service
- Complex Problem-Solving
- Administrative Support
- Scheduling and calendar management
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
Administrative Assistant
Stony Brook University Hospital
09.2021 - Current
Medical Receptionist
Medicenter, Urgent care center
03.2016 - 08.2021
Medical Assistant
Ismail Ozcan M.D. P.C
05.2014 - 06.2014
Medical Receptionist
Ismail Ozcan M.D. P.C
09.2011 - 10.2015
Associate of Applied Science -
SBI Campus An Affiliate of Sanford
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