Esrat Jahan
Orlando,FL
Summary
IT student graduating December 2025 with foundational experience in user support and Microsoft 365. Strong background in customer service, emphasizing clear communication and user support. Seeking hands-on help desk experience while developing skills in Active Directory, VPN support, and networking fundamentals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Adidas
Orlando, FL
09.2025 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to achieve sales goals and improve customer service.
Information Technology Intern
Total Quality Logistics Inc.
Orlando, FL
05.2024 - 08.2024
- Assisted IT support personnel in responding to over 90 internal service tickets via Jira, contributing to efficient resolution of hardware, software, and network issues.
- Helped onboard and offboard 60+ employees by setting up user accounts, preparing devices, and verifying access permissions.
- Supported internal users in navigating company systems and Office 365 tools during setup and usage.
Classroom Audio/Visual Technician
University of Central Florida
Orlando, FL
01.2023 - 05.2024
- Provided real-time support for 20+ classrooms weekly, ensuring uninterrupted lectures and presentations.
- Managed Panopto Webcasts for over 150 course sessions, maintaining video/audio quality standards.
- Diagnosed and resolved A/V and system issues, collaborating with IT to reduce downtime by 30%.
Education
Bachelor of Science - Information Technology
University of Central Florida
Orlando, FL12.2025
Skills
- Python
- Java
- MySQL
- Jira
- Confluence
- Mac OS
- Windows OS
- Microsoft 365
- DHCP
- DNS
- Technical support
- User onboarding
- Panopto
- Active Directory
- Command Prompt
Projects
HowTo - Human-Computer Interaction (HCI) Interface Solution, Team Lead & Developer, Led a team of 3 in designing and developing a React.js and Tailwind CSS platform to teach young adults essential life skills., Managed project timelines and feature implementation while fostering collaboration and delivering a user-friendly, community-focused interface.
Timeline
Sales Associate
Adidas
09.2025 - Current
Information Technology Intern
Total Quality Logistics Inc.
05.2024 - 08.2024
Classroom Audio/Visual Technician
University of Central Florida
01.2023 - 05.2024
Bachelor of Science - Information Technology
University of Central Florida