Essalena Powell
Amarillo
Summary
Detail-oriented Resident Manager with 1.5 years of experience managing residential properties. Demonstrated success in maintaining tenant satisfaction, developing policies, and overseeing financial operations. Strong work ethic and adaptability contribute to a collaborative work environment focused on exceptional customer service. Capable of working independently while quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Health Clerk/Attendance Clerk
Amarillo ISD
Amarillo
08.2025 - Current
- Assisted in administering medications and monitored student health needs.
- Managed student health records while ensuring confidentiality standards were upheld.
- Managed daily attendance records for students and staff efficiently.
- Communicated promptly with teachers to resolve student attendance discrepancies.
- Processed late arrivals and early dismissals following school policies.
- Assisted in coordinating attendance reports for administrative meetings regularly.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Tracked data on student absences, truancy offenses, and disciplinary actions with daily updates for reporting.
- Welcomed visitors to main office and asked questions in an effort to determine how to best serve needs.
Security Professional
Allied Universal Security Services
Amarillo
01.2025 - 01.2026
- Developed security policies and procedures for new products and services.
- Investigated all cases of safety disturbance and answered 100% of security alarms on time.
- Mentored team members on security policies and procedures, enhancing overall team compliance and awareness.
- Provided training and supervision to new security personnel, and assisted them in operational roles.
- Documented incidents of property damage, theft, unauthorized persons, and unusual occurrences to maintain accurate records and improve response strategies.
- Welcomed guests professionally and courteously, prioritizing safety while fostering a positive environment.
Property Manager
Intervest Corporation
Garden City
06.2024 - 09.2025
- Resolved tenant complaints promptly, enhancing overall tenant satisfaction.
- Addressed resident concerns and requests swiftly, reinforcing positive relationships with management.
- Investigated complaints, disturbances, and violations, resolving conflicts per management rules and regulations.
- Collected monthly payments and issued notices, maintaining accurate financial records for effective property management.
- Ascertained that any late rent or past dues were duly followed up on and collected in a timely manner.
- Ensured program compliance for HUD programs through regular file audits and property inspections.
- Created and maintained logs of all tenant communications, ensuring all information was kept confidential.
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information about the local area.
Office Assistant II
Garden City Public Schools
Garden City
07.2024 - 12.2024
- Responded to incoming calls regarding student records and inquiries, ensuring timely and accurate information delivery.
- Typed new transcripts for incoming students and provided copies to counselors to support academic planning.
- Implemented grade-level adjustments based on student performance data.
- Maintained vault files by checking incoming middle school records, shifting files annually, and moving retainers to proper grade levels for accurate student record-keeping.
- Keep transcripts up-to-date with labels, summer school grades, etc.
- Send proper year records to the Education Support Center.
Assistant Manager
Kwik Shop
Garden City
07.2021 - 09.2022
- Successfully managed and supervised a team of 20 guest service representatives.
- Successfully initiated and implemented a premium level of service expectations, resulting in an enhanced client list and higher revenue.
- Coached and mentored staff to foster professional growth and enhance team capabilities.
- Cultivated a positive working environment that promoted staff engagement and customer satisfaction.
- Consistently received positive feedback from guests on performance reviews.
- Managed HR functions by conducting interviews, hiring staff, training employees, coaching team members, and scheduling shifts.
- Analyzed weekly inventory charts to determine store needs and optimize stock levels.
Education
GED -
Garden City Community College
Garden City, KS06-2021
Associate of Applied Science - Nursing
Vernon College
Vernon, TX04-2026
Skills
- Health Promotion
- Customer service
- Complaint Handling
- Telephone etiquette
- Record Management
- Data Tracking
- MS Office
- Organization
- Administrative skills
- Communication
- Answering phones
- Greeting visitors
- Customer interaction
- Time management
- Leadership
- Property Management
References
- Alana Bates, 620-765-2404
- Mariela Montes, 620-554-5782
- Kathy Gutierrez, 620-287-0476
Languages
- Spanish
- English, Native
- Spanish, Fluent
Timeline
Health Clerk/Attendance Clerk
Amarillo ISD
08.2025 - Current
Security Professional
Allied Universal Security Services
01.2025 - 01.2026
Office Assistant II
Garden City Public Schools
07.2024 - 12.2024
Property Manager
Intervest Corporation
06.2024 - 09.2025
Assistant Manager
Kwik Shop
07.2021 - 09.2022
GED -
Garden City Community College
Associate of Applied Science - Nursing
Vernon College