Rosaly I. Rondeau
Chicopee,MA
Summary
Experienced office management and administration professional with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Excels in collaborating with cross-functional teams to ensure operational and service excellence throughout the organization.
Overview
14
14
years of professional experience
Work History
Engagement Center Associate
COMMONWEALH CARE ALLIANCE
05.2022 - Current
- Process and review referrals sent to housing specialist, recovery coach and medical legal partnership team.
- Responsible for facilitating groups, and overseeing engagement center cell phone program and recovery coach staff.
- Provide support on community-based resources, housing research, trauma, recovery skills, behavioral health (BH) care, and substance use disorder services.
- Increased client retention by consistently delivering excellent service experiences tailored to individual needs.
- Managed inventory levels effectively, reducing waste and optimizing stock availability.
- Contributed to team meetings by sharing ideas for process improvements that led to increased productivity levels.
- Increased customer service success rates by quickly resolving issues.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Collaborated with others to support members independence, empowerment and learning.
- Collaborated with team members to develop and implement strategies for improving overall center performance.
- Utilized advanced computer skills to manage databases and create reports for management review.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Community Health Worker
COMMONWEALH CARE ALLIANCE
01.2018 - 01.2022
- Provide support on community-based resources, housing research, trauma, recovery skills, behavioral health (BH) care, and substance use disorder services
- Assessed for and identified/closing gaps pertaining to SDOH barriers to member care and resolved unmet needs
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Facilitated group sessions on various health topics, empowering participants with knowledge and tools for healthier living.
- Trained new community health workers, sharing best practices and ensuring consistent quality of care across team.
- Set up community health education and promotion programs to reduce chronic conditions.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
Police Cadet Officer
UMASS POLICE CADET
01.2011 - 01.2012
- Promoted positive relationships between police force and community by addressing citizen concerns through open dialogue and conflict resolution techniques.
- Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.
- Prevented dangerous situations from escalating by using de-escalation tactics when interacting with individuals experiencing mental health crises or under the influence of drugs or alcohol.
- Maintained high ethical standards while enforcing laws fairly and impartially, earning respect from both the public and colleagues.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Education
Bachelor of Science - Criminal Justice with a concentration on Human Services and Advocacy
Southern New Hampshire University
Hooksett, NH10-2025
Certificate - Social Work
Western New England University
Springfield02.2018
High School Diploma -
Manuela Toro Morice High School
Caguas, Puerto Rico05.1999
Skills
- Computer skills
- Data entry proficiency
- Multitasking Abilities
- Problem-solving abilities
- Team collaboration
- Effective communication
- Active listening
- Interpersonal skills
- Conflict resolution
- Written communication
- Team leadership
- Time management
- Decision-making
- Critical thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Engagement Center Associate
COMMONWEALH CARE ALLIANCE
05.2022 - Current
Community Health Worker
COMMONWEALH CARE ALLIANCE
01.2018 - 01.2022
Police Cadet Officer
UMASS POLICE CADET
01.2011 - 01.2012
Bachelor of Science - Criminal Justice with a concentration on Human Services and Advocacy
Southern New Hampshire University
Certificate - Social Work
Western New England University
High School Diploma -
Manuela Toro Morice High School
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