Essam Samman
Chesapeake,USA
Summary
With over 18 years of experience in the international hospitality industry, this professional has gained extensive knowledge of industry systems and procedures. Throughout their career, they have consistently delivered tangible results and achieved progressive promotions into higher levels of managerial responsibility. Their strong written and verbal communication skills, along with their effective presentation abilities, have allowed them to excel in their role. They have a proven track record of building and leading successful teams, retaining high-performing employees, and boosting group morale. Additionally, their excellent administrative and coordination abilities, coupled with efficient planning skills, contribute to their organized and capable approach to management. They are a hardworking, analytical professional focused on achieving results.
Overview
29
29
years of professional experience
Work History
DELI MANAGER
CITGO MART
09.2018 - 09.2024
- Cultivating a positive and respectful work environment, implementing effective strategies to improve customer satisfaction and food efficiency
- Decision making what to do is right for the store
- Ordering merchandising food quality
- Menu preparation and up-grading
- Hire, train and retain employees
- Strong drive and motivation
- Enforce all safety rules, policies and procedures
- Provide above and beyond customer service
- Proper receiving / stocking of goods that follow rotation standards
TRAINING STORE MANAGER
Buffalo Wings & Rings
06.2016 - 08.2018
- Responsible for being accountable for all aspects of the store operations from stock control to people management
- Launching the new opening of Khilda Restaurant
- Hiring and training new employees for the new opening
- Managing up to 30 employees daily
- Retaining & maintaining appropriate inventory, labor & food costs for the new opening
- Preparing daily & weekly reports including inventory, purchasing, cash balance, cash purchases, Bank deposits, etc
- Scheduled store weekly attendance and meetings
- Training all new employees & managers for all Buffalo locations MENA Region (Middle East and North Africa)
- Primary focus on customer satisfaction
- People management
- Staff recruitment
- Setting targets, staff scheduling
- Food Hygiene
- Customer Service
- Setting budgets
STORE MANAGER
Buffalo Wings & Rings
02.2013 - 06.2016
- Responsible for running a store so that is profitable and hits all targets
- Ran the day-to-day operations of the restaurant & bar – JABAL- Amman Restaurant
- Managed 20 employees on a daily basis
- Maintained appropriate inventory, labor and food costs
- Prepared shift & end of day reports, including inventory, purchasing, cash balance, deposits, etc
- Scheduled store weekly attendance and meetings
- Hired and trained new employees
- Primary focus on customer satisfaction
- Comply with all health and safety regulations
- Maintaining profitability of the restaurant
Restaurant Manager
Crown Plaza Hotel
06.2009 - 11.2012
- Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none
- Ran the day-to-day operations of the restaurant & bar
- Supervised 25 employees on a daily basis
- Maintained appropriate inventory, labor and food costs
- Prepared shift and end of day reports, including inventory, purchasing, cash balance, deposits, etc
- Scheduled weekly attendance for heart-of-the-house staff
- Hired and trained new employees
- Worked multiple locations in the hotel
- Primary focus on customer satisfaction
- Comply with all health and safety regulations
- Maintaining profitability of the outlet
Restaurant Manager
Jordan Valley Marriott Resort and Spa
01.2008 - 05.2009
- Responsible for providing an efficient and professional training to colleagues, managers and supervisors to facilitate the efficient operation of the restaurant
- In charge of all aspects of the restaurant operations
- Supervised 20 employees on a daily basis
- Facilitated shift and store meetings
- Motivated and advocated a sense of team and cooperation between staff
- Promoted restaurant hygiene to conform with local and state inspection
- Maintained appropriate inventory labor and food costs with focus on profit and loss
- Prepared shift and end of day reports, including inventory, purchasing
- Scheduled and directing staff in their work assignments
- Hired, trained, Encouraged and motivated new employees
- Ensuring excellent customer service every day
Culinary Manager
Red Lobster
03.2003 - 11.2007
- Ran the day-to-day operations of the Culinary Section
- Supervised 30 employees on a daily basis
- Maintained appropriate inventory, labor and food costs
- Prepared shift and end of day reports
- Encouraged and motivated employees
- Bank deposits, etc
- Scheduled weekly attendance of the Culinary Section and the heart-of-the-house staff
- Hired and trained new employees
- Worked multiple locations
- Primary focus on customer satisfaction
- Encouraged and motivated employees
Senior Manager
International House of Pancakes (IHOP)
01.1996 - 02.2003
- In charge of all aspects of the restaurant operations
- Supervised 25-30 employees on a daily basis
- Facilitated shift and store meetings
- Motivated and advocated a sense of teamness and cooperation between staff
- Promoted restaurant hygiene to conform with local and state inspection
- Maintained appropriate inventory labor and food costs with focus on profit and loss
- Prepared shift end of day reports, inventory, purchasing, cash balance, bank deposits
- Scheduled weekly attendance of the Culinary Section and the heart-of-the-house staff
- Hired and trained new employees
- Encouraged and motivated employees
- In charge of store operations and employees
- Dealing with customers and clients on daily basis
- Maintained and controlled store inventory
- In charge of all in store deliveries
Education
Hotel Hospitality Industry -
University of Science & Arts of Oklahoma
01.1995
Graduate -
Bishop High School
01.1987
Skills
- Well presented
- Communication skills
- Organized
- Passionate about food
- Problem solving
- Energy and Enthusiasm
- Ambitious
- Integrity and Drive
Contact Details
5120 Queen St., Chesapeake, VA, 23321, 7572956322
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
DELI MANAGER
CITGO MART
09.2018 - 09.2024
TRAINING STORE MANAGER
Buffalo Wings & Rings
06.2016 - 08.2018
STORE MANAGER
Buffalo Wings & Rings
02.2013 - 06.2016
Restaurant Manager
Crown Plaza Hotel
06.2009 - 11.2012
Restaurant Manager
Jordan Valley Marriott Resort and Spa
01.2008 - 05.2009
Culinary Manager
Red Lobster
03.2003 - 11.2007
Senior Manager
International House of Pancakes (IHOP)
01.1996 - 02.2003
Graduate -
Bishop High School
Hotel Hospitality Industry -
University of Science & Arts of Oklahoma
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