Essam Tawfig
Fereej Bin Omran, Hamad Medical City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Trade finance officer
Sahel-Saharan Bank for Investment-Sudan
05.2022 - Current
- Responsible for meeting credit and financial activities and obtaining payments for import/export operations
- Responsible for examining and reviewing documents and ensuring their conformity with the central bank's controls
- Responsible for issuing Import/export letters and following up on customer payments and export earnings
- Built cooperative atmosphere between organizations to enhance information exchange
- Responsible for creating swift message
- Liaised with teams to develop and adjust learning options per employee capabilities
- Ensured all trade proceedings were compliant with latest legislation
- Responsible for creating Swift messages.
Branch Supervisor
Sahel-Saharan Bank for Investment-Sudan
04.2021 - 04.2022
- Responsible for examining and reviewing documents and ensuring their conformity with the central bank's controls
- Built cooperative atmosphere between organizations to enhance information exchange
- Liaised with teams to develop and adjust learning options per employee capabilities
- Ensured all trade proceedings were compliant with latest legislation
- Provided outstanding customer service to bank clients, addressing inquiries and resolving issues promptly and efficiently
- Maintaining a cash drawer
- Count and verify cash, adhering to limits, daily balance of cash drawer, and prepare commercial change orders
- Managed customer accounts, including opening new accounts, processing transactions, and assisting with account inquiries
- Cross-sold bank products and services to meet customer needs and achieve sales targets Handled cash transactions accurately and ensured compliance with banking regulations and security procedures
- Built and maintained strong relationships with clients to foster loyalty and satisfaction
- Basic new account functions to include, but not limited to opening of new and closing of checking, savings, certificate of deposit, and safe deposit boxes, submitting wires, placing stop payments, placing holds and reviewing hold for other tellers, online banking enrollment, issuing debit cards, etc
- Tracked financial data and completed reports detailing key metrics
- Oversaw hiring and recruitment, employee motivation and training
- Directly managed 6 staff in operations and strategic planning.
Financing Officer
Sahel-Saharan Bank for Investment-Sudan
11.2020 - 03.2021
- Prepared financing studies for institutional and individual clients, including Microfinance studies, ensuring compliance with Islamic finance principles
- Executed investment operations and diligently followed up on customer payments, maintaining adherence to Shariah-compliant practices
- Facilitated financing solutions tailored to the needs of Small and Medium-sized Enterprises (SMEs), promoting their growth and development within Islamic finance frameworks
- Conducted risk assessments specific to SME lending activities, ensuring prudent financing decisions while adhering to Shariah principles
- Actively engaged with SME clients to understand their financial needs and challenges, providing customized financing solutions within the bounds of Islamic finance
- Collaborated with internal teams to develop innovative financing products and services catering to the unique requirements of SMEs within the Islamic finance ecosystem
- Ensured all financial activities related to SME financing adhered to company policy, Shariah legislation, and regulatory requirements, maintaining the integrity of Islamic finance practices
- Executing investment operation and following up on customer payments Preparing financing studies for Microfinance studies.
Customer service officer
Sahel-Saharan Bank for Investment-Sudan
11.2018 - 10.2020
- Process new account transactions
- Assisting customers in their selection of account and financial services
- Cross-selling bank products and services
- Ensured all the information data needed to process orders matched with bank card details
- Guaranteed all customer orders were acknowledged and processed promptly
- Handled all special customer requests relating to order deliveries and provided adequate post-sales service
- Input customer information, call notes and personal data onto internal database
- Addressed customer service enquires quickly and accurately
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Trained and mentored customer service team in service standards, loyalty programs and sales techniques.
Teller
Sahel-Saharan Bank for Investment - Sudan
05.2017 - 11.2018
- Followed up on customer issues, reaching out to verify satisfaction beyond initial communication
- Reconciled cash and cheques against computer system at end of shift
- Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers
- Provided regular reporting of unallocated cash
- Entered transactions into computer and issued customer receipts
- Verified amounts and endorsements on cheques and examined cash to prohibit acceptance of counterfeit bills
- Assisted auditors in identifying information necessary to complete audit activities
- Managed store currency levels and tracked currency shipments and deliveries
- Prepared official cheques for customers and internal bank needs
- Provided warm and friendly welcome to customers to create excellent first impression
- Received cash and checks for deposit, verified amounts and endorsements, and examined for counterfeit bills
- Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws.
Education
Bachelor in Banking And Financial Studies - Banking And Financial Studies
Sudan Academy Fo Banking And Financial Sciences
Khartoum Sudan11.2014
Skills
- Sopra system for banking
- Swift messages
- Smart system for banking
- Letter of Grantee (L/G)
- SME'S Finance
- Microsoft Office
- SME's financial according to Islamic Funding
- Interactive Team player
- Organization and time management
- Attention to Detail
- Relationship Building
- Financial analysis and reporting
- Customer Service
- Cash Flow Management
- Loan Processing
Certification
Banking and Financial studies, Sudan Academy for Banking and Financial Sciences -bachelor, 09/01/2009, 10/01/2014, The program has been designed to meet the country's need for competent banking employees who are well equipped with banking and financial studies and Islamic banking laws. The curriculum was written to match that suggested by the Ministry of Higher Education and Scientific Research. This is to qualify the students to obtain B.Sc. honors in banking and financial sciences. (a four-year course divided in eight semesters with total 155 credited hours)
Training
- Preparatory Course of Certified Documentary Credit Specialist, We grow training center, 10/01/2022, 01/01/2023
- SWIFT TRAINING (BASIC), We grow training center, 08/01/2022, 09/01/2022
- International standard banking practice for checking L/C, Sudan Academy for Banking and financial sciences, 02/01/2022, 02/01/2022
Timeline
Trade finance officer
Sahel-Saharan Bank for Investment-Sudan
05.2022 - Current
Branch Supervisor
Sahel-Saharan Bank for Investment-Sudan
04.2021 - 04.2022
Financing Officer
Sahel-Saharan Bank for Investment-Sudan
11.2020 - 03.2021
Customer service officer
Sahel-Saharan Bank for Investment-Sudan
11.2018 - 10.2020
Teller
Sahel-Saharan Bank for Investment - Sudan
05.2017 - 11.2018
Bachelor in Banking And Financial Studies - Banking And Financial Studies
Sudan Academy Fo Banking And Financial Sciences
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