Essarak Huot
Philadelphia,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
27
27
years of professional experience
Work History
Operations Manager
Sherwin-Williams Commercial Paint Store
Philadelphia , PA
06.2022 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Addressed customer concerns with suitable solutions.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Responded to information requests from superiors, providing specific documentation.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Planned delivery routing, team workflows, and promotional initiatives.
- Formed and sustained strategic relationships with clients.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Oversaw financial management, budget management, accounting and payroll activities.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Collaborated with team leaders on quality audits.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed scheduling, training and inventory control.
- Tracked and replenished inventory to maintain par levels.
- Enforced federal, state, local and company rules for safety and operations.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Operated a variety of machinery and tools safely and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
Supervisor of Distribution Operations
Johnson Controls Inc
Middletown, DE
03.2019 - 03.2021
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Monitored inventory control to align ordering processes with demand plans.
- Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Examined merchandise to verify price and display alignment.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
- Coordinated with other departments to ensure timely delivery of goods to customers.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Ensured efficient and cost-effective distribution of goods by managing inventory, personnel, and resources.
- Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Developed and implemented safety procedures for employees handling materials in the warehouse.
- Directed investigations to verify and resolve customer or shipper complaints.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Tracked goods to verify delivery timetables and effectively route to final destinations.
- Directed the maintenance and repair of all distribution equipment to ensure safe operations.
- Prepared inventory for shipment by attaching tags and labels.
- Reduced process lags and effectively managed associates to ensure optimal productivity.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Bakery Operations Owner
Philly Pretzel Factory
Philadelphia , PA
01.2012 - 01.2018
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored performance of personnel against goals set forth by the company.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Researched potential partners in order to expand services offered.
- Conducted performance reviews for employees on a regular basis.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created marketing campaigns to attract new customers.
- Collaborated with other owners on joint ventures and shared resources.
- Set pricing structures according to market analytics and emerging trends.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Hired and trained new department managers to increase team oversight and productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Provided direction and guidance to employees.
- Oversaw budgeting and financial management.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Analyzed market trends to identify new business opportunities.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Completed routine maintenance and repair.
- Operated equipment and machinery according to safety guidelines.
Small Business Owner
Next Level Autosport
Bristol , PA
06.2001 - 01.2011
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Adjusted headlights for proper alignment per customer request.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Kept detailed records of repairs, labor involved and parts used.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Performed drive ability tests on vehicles after repairs were completed.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Cingular Wireless
Reedman Toll
Langhorne , PA
02.1998 - 06.2001
- Continuously met sales goals via strategic prospecting.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Reset store displays for special events and seasonal merchandise changes.
- Ensured compliance with company policies and procedures at all times.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Produced sales documents, finalized deals and filed records.
- Developed key customer relationships to increase sales.
Education
Some College (No Degree) - Business Administration
Bucks County Community College
Newtown, PASkills
- Performance reporting
- Production
- Health and safety compliance
- Marketing
- Incidents management
- Performance monitoring
- Employee relations and conflict resolution
- Goal setting
- Cultural awareness
- Policies and procedures implementation
- Business intelligence
- Labor relations
- Superb time management skills
- Staff management
- Supply chain logistics
- Inventory control
- Employee motivation
- Troubleshooting and problem solving
Affiliations
Highly skilled and reliable handyman with over 10 years of experience providing expert home repair, maintenance, and improvement services. Proficient in a wide range of trades including plumbing, electrical, carpentry, painting, and general construction. Known for delivering high-quality workmanship, solving complex problems, and ensuring exceptional customer satisfaction. Adept at managing projects of varying sizes, with a reputation for precision, professionalism, and attention to detail. Recently ranked 3rd in Philadelphia on Task rabbit as an elite tasker. (Handyman).
References
References available upon request.
Timeline
Operations Manager
Sherwin-Williams Commercial Paint Store
06.2022 - Current
Supervisor of Distribution Operations
Johnson Controls Inc
03.2019 - 03.2021
Bakery Operations Owner
Philly Pretzel Factory
01.2012 - 01.2018
Small Business Owner
Next Level Autosport
06.2001 - 01.2011
Cingular Wireless
Reedman Toll
02.1998 - 06.2001
Some College (No Degree) - Business Administration
Bucks County Community College
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