Summary
Overview
Work History
Education
Skills
Timeline
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Essence Abrams

Tuscaloosa,AL

Summary

Dynamic and results-driven licensed cosmetologist with a proven track record at The Glam Room Salon + Beauty Bar. Expert in client consultation and relationship building, enhancing satisfaction and retention. Demonstrated sales expertise through effective product upselling, contributing to increased salon revenue while maintaining high sanitation standards.

Diligent Desired Position with background in overseeing production and ensuring quality standards. Expertise in streamlining processes and enhancing productivity while maintaining high-quality output. Demonstrated ability to lead teams and implement effective quality control measures.

Performance-oriented manufacturing professional with demonstrated skills in enhancing workflows and resource utilization to achieve demanding Industry targets. Hardworking leader and analytical problem-solver with conscientious approach to tackling operations issues. Decisive leader and collaborative team-builder with good planning and multitasking abilities.

Overview

12
12
years of professional experience

Work History

Listened Cosmetologist

The Glam Room Salon + Beauty Bar
04.2021 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.

Production Worker

Manpower Staffing
02.2018 - 03.2019
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Managed inventory levels to prevent production delays.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Responded promptly to equipment malfunctions, minimizing disruptions to production.
  • Optimized material usage to minimize waste, contributing to cost reduction efforts.

Quality Assurance Inspector Supervisor

F.L.E.R.T.
06.2013 - 05.2018
  • Transitioned from regular shift employee to a more advanced role.
  • Directed and supervised Number employees involved in product inspection and quality control procedures.
  • Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
  • Oversaw department of Number by supervising daily operations, providing technical support and coordinating personnel.
  • Promoted a safety-first mindset among team members through regular training sessions on safe work methods and equipment usage protocols.
  • Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
  • Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
  • Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
  • Maintained QA programs.
  • Developed monthly reports showing inspections and improvements.
  • Streamlined quality control procedures for increased efficiency and reduced production downtime.
  • Developed comprehensive training programs for new hires to ensure consistent understanding of company quality policies and procedures.
  • Facilitated effective communication between departments regarding product specifications, tolerances, and testing requirements.
  • Mentored junior staff in quality management best practices, fostering a culture of excellence and accountability.
  • Established inspection equipment to meet quality control standards.
  • Optimized resource allocation, adjusting staffing levels and equipment utilization in alignment with production schedules and quality objectives.

Education

Cosmetology Advanced Diploma - Cosmetology

Virginia College
Birmingham, AL
02.2015

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Clear communication
  • Scheduling appointments
  • Product knowledge
  • Client consultation
  • Decision-making
  • Sales expertise
  • Relationship building
  • Product upselling
  • Reflective listening
  • Relationship building and management
  • Sanitation maintenance
  • Quality control
  • Product inspection
  • Visual inspections
  • Quality processes
  • Materials testing
  • Quality management
  • Safety procedures
  • Production experience
  • Measurement techniques
  • Surface inspection
  • Inspection protocols
  • Safety protocols
  • Employee supervision

Timeline

Listened Cosmetologist

The Glam Room Salon + Beauty Bar
04.2021 - Current

Production Worker

Manpower Staffing
02.2018 - 03.2019

Quality Assurance Inspector Supervisor

F.L.E.R.T.
06.2013 - 05.2018

Cosmetology Advanced Diploma - Cosmetology

Virginia College

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Essence Abrams