Summary
Overview
Work History
Education
Skills
Timeline
Generic

Essence Bryant

Buffalo

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

10
10
years of professional experience

Work History

Sales Assocaite

MarketSource
09.2022 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Stock Manager

Finish Line
07.2018 - 08.2022
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Set up displays of merchandise to market new products to customers.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
  • Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
  • Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
  • Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Cashier/Customer Service Representative

Wegmans Supermarket
01.2014 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Education

High School Diploma -

Bennett High School
Buffalo, NY
06-2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Outgoing personality
  • Cash handling
  • Verbal/written communication
  • Stocking and receiving
  • Store opening and closing
  • Upselling
  • Professional demeanor
  • Retail store operations

Timeline

Sales Assocaite

MarketSource
09.2022 - 01.2024

Stock Manager

Finish Line
07.2018 - 08.2022

Cashier/Customer Service Representative

Wegmans Supermarket
01.2014 - 08.2018

High School Diploma -

Bennett High School

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Essence Bryant