Summary
Overview
Work History
Education
Skills
Timeline
Generic

Essence Robinson

Philadelphia,PA

Summary

Focused and committed individual that maintains a productive and quality-driven environment all while staying organized and dependable. Exceptional at managing multiple priorities with a positive attitude and the willingness to take on added responsibilities to meet team goals with a history of meeting company goals. Reliable and skilled even when working under pressure and adapting to new situations/challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Sales Chat Agent

Amtrak
02.2023 - Current
  • Generated repeat business by building strong relationships with clients, offering personalized advice and solutions based on their specific needs.
  • Demonstrated adaptability in handling diverse clientele by adjusting communication styles according to individual preferences.
  • Consistently received positive feedback from customers, resulting in high satisfaction scores and improved brand loyalty.
  • Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.

Licensed Health Plan Advisor

Bloom Insurance Agency
02.2019 - 02.2023
  • Provides detailed analysis that identifies and promotes the value of the existing plan.
  • Discuss and provide alternative plan options when appropriate and makes recommendations.
  • Collected premiums on or before effective date of coverage.
  • Answered numerous inbound calls per day from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated clients on available health plan options, resulting in informed decision making.

Assistant Supervisor

Holy Family Child Care
01.2017 - 02.2019


  • Recommended changes to policies and procedures to maximize team efficiency and productivity.
  • Managed records and documentation for payroll, inventory control and workflow.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Supported Supervisor by preparing production reports and collating quality documentation and reports to submit to upper management.

Administrative Assistant

Henry & Frank Associates
01.2016 - 02.2019
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff, greeting visitors, and directed customer communication to appropriate department personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored supervisor's work calendar and scheduled appointments and meetings.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Developed and updated spreadsheets via Excel and databases to track, analyze and report on performance and sales data.
  • Organized weekly staff meetings and logged minutes for corporate records.

Cashier & Pharmacy Technician

Rite Aid Pharmacy, Inc
01.2013 - 01.2016
  • Provided a positive customer experience with fair, friendly and courteous service.
  • Totaled customers' purchases by scanning and itemizing items while operating a cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and products and addressed and resolved customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Education

Diploma -

Freire Charter High School
Philadelphia, PA
06.2016

Skills

  • Proficient with Microsoft Word, Excel and PowerPoint
  • Insurance Practices
  • Medical Terminology Knowledge
  • Call Center
  • Customer Service
  • Health Insurance Industry Knowledge
  • Administrative Support
  • Revenue Quotas
  • Cold Calling
  • Customer Experience
  • Billing Procedures
  • Premium Collection

Timeline

Sales Chat Agent

Amtrak
02.2023 - Current

Licensed Health Plan Advisor

Bloom Insurance Agency
02.2019 - 02.2023

Assistant Supervisor

Holy Family Child Care
01.2017 - 02.2019

Administrative Assistant

Henry & Frank Associates
01.2016 - 02.2019

Cashier & Pharmacy Technician

Rite Aid Pharmacy, Inc
01.2013 - 01.2016

Diploma -

Freire Charter High School

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Essence Robinson