Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Essence Chandler

Blacklick,OH

Summary

Adept at relationship management and financial planning, I significantly enhanced customer satisfaction and portfolio growth at Fifth Third Bank. My proactive approach and attention to detail led to a track record of resolving complex inquiries and driving business success, demonstrating exceptional decision-making and organizational skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Personal Banker

Fifth Third Bank
02.2022 - Current
  • Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
  • Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
  • Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
  • Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
  • Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
  • Strengthened client relationships through consistent follow-ups and proactive communication.
  • Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
  • Delivered comprehensive financial advice to clients based on their unique situations, helping them achieve long-term financial success.
  • Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.
  • Maintained up-to-date knowledge of industry trends, continuously adapting strategies to stay ahead of market changes.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Referred customers to other banking departments for specialized services.
  • Processed applications for new accounts.
  • Educated customers on online banking and mobile banking applications.
  • Monitored and verified suspicious activity on customer accounts.
  • Cross-sold credit cards, loans and other bank products.
  • Mentored junior personal bankers, sharing industry knowledge and best practices for career development.
  • Calculated fees due, interest and change for customer transactions.
  • Counted, verified and handled bank deposits and armored car transactions.

Senior Acquisitions Specialist

Discover Financial Services
04.2020 - 01.2022
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Guided customers through credit card applications
  • Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
  • Implemented strategies to reduce risk of credit card fraud and identity theft.
  • Made decisions and recommendations about extending lines of credit.

Medical Collections Specialist

Arcadia Recovery Bueara
07.2019 - 03.2020
  • Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
  • Streamlined the collections process for increased efficiency and reduced outstanding debts.
  • Enhanced revenue recovery through diligent follow-up on delinquent accounts.
  • Prevented potential legal issues by adhering to federal and state regulations governing medical collections activities.

Customer Service Representative

DSW Shoephoria
10.2017 - 06.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.

Warehouse Packer

DSW Warehouse
09.2014 - 10.2017
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Prepared and checked outbound shipments for accuracy.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.

Education

High School Diploma -

Independence High School
Columbus, OH
05.2014

Skills

    Relationship Management

    Portfolio Management

    Financial Planning

    Positive Attitude

    Attention to Detail

    Customer Satisfaction

    Cash Handling

    Relationship Building

    Time management abilities

    Decision-Making

    Active Listening

    Organizational Skills

Certification


  • Notary Public, State of Ohio

Languages

English
Full Professional

Timeline

Senior Personal Banker

Fifth Third Bank
02.2022 - Current

Senior Acquisitions Specialist

Discover Financial Services
04.2020 - 01.2022

Medical Collections Specialist

Arcadia Recovery Bueara
07.2019 - 03.2020

Customer Service Representative

DSW Shoephoria
10.2017 - 06.2019

Warehouse Packer

DSW Warehouse
09.2014 - 10.2017

High School Diploma -

Independence High School

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Essence Chandler