Hi, I’m
Essence Finley
Atlanta,GA
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
7
years of professional experience
Work History
Total Quality Logistics
International Sales Executive
09.2022 - Current
Job overview
- Successfully expanded existing customer base by 80%.
- Generated 1.6 million in revenue across 3 office locations through strategic sales initiatives.
- Achieved a 40% increase in annual sales revenue, surpassing the set target of $2 million.
- Mentored and trained a team of ten sales representatives, resulting in a 60% improvement in their average monthly sales.
- Traveled extensively to establish and maintain relationships with key accounts
DSV, Global Transport
Global Sales Coordinator
04.2021 - 06.2022
Job overview
- Developed and maintained strong relationships with customers, leading to a 15% increase in repeat business and customer referrals.
- Expanded customer base by 50% in new international markets.
- Negotiated favorable shipping rates, resulting in a 10% reduction in transportation costs for ocean export shipments.
Convoy Inc
Customer Sales Associate
04.2019 - 04.2021
Job overview
- Identified customer needs and recommended appropriate logistics services, leading to a 60% increase in upselling opportunities.
- Utilized CRM software to track and manage customer interactions, ensuring accurate and up-to-date customer information.
- Developed and maintained strong relationships with customers through follow-up calls, resulting in a 40% increase in customer retention.
Coyote Logistics
Carrier Sales Representative
09.2017 - 04.2019
Job overview
- Negotiated competitive pricing and terms with customers and carriers to maximize profitability while meeting customer requirements.
- Conducted customer research to identify potential sales opportunities and target markets.
- Consistently achieved a 90% customer retention rate through exceptional relationship management and customer service.
- Closed 18 new customer accounts within a 6-month period, generating $500,000 in new business revenue.
Coyote Logistics LLC
Driver services representative
10.2016 - 09.2017
Job overview
- Addressed driver concerns, such as equipment issues, delivery challenges, and documentation requirements, in a timely and professional manner..
- Updated and maintained customer records in app system, ensuring accurate and up-to-date information.
- Handled customer complaints and inquiries, proactively finding solutions and escalating issues as needed.
- Reduced driver idle time by 20% through effective route planning and coordination, resulting in improved productivity and cost savings.
Education
Triton College
Bachelor of Arts from Mass Communication/Media Studies
06.2019
Skills
- International Sales
- Strong ability to build and maintain client relationships
- Proficient in CRM software and sales analytics tools
- Proven track record in achieving sales targets and exceeding quotas
- Made President's club in 7 months of employment
Availability
See my work availability
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Available
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Timeline
International Sales Executive
Total Quality Logistics
09.2022 - Current
Global Sales Coordinator
DSV, Global Transport
04.2021 - 06.2022
Customer Sales Associate
Convoy Inc
04.2019 - 04.2021
Carrier Sales Representative
Coyote Logistics
09.2017 - 04.2019
Driver services representative
Coyote Logistics LLC
10.2016 - 09.2017
Triton College
Bachelor of Arts from Mass Communication/Media Studies
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