Essence Glass

As a travel desk agent at unifi we work with Delta Airlines focusing on overseeing and coordinating various operational aspects of airline operations. Within this position we would ensuring the crew members are accommodated by coordinating with pilots, flight crews, ground services, and other departments to ensure smooth flight operations. As well as monitoring real-time flight operations, including departures, arrivals, and in-flight status.

• We also Provide support for diversions, cancellations, or emergency situations, working quickly to resolve problems while keeping affected crew members informed. By maintaining clear communication with various departments (e.g., dispatch, customer service, and ground operations)
• While also maintaining good multitasking & time management skills and being capable of managing multiple tasks simultaneously and efficiently in a fast-paced environment. Meanwhile paying attention to detail to ensure all operational details are accurately tracked and communicated.
• Managed over 30 incoming calls, emails, and faxes per day from pilots, flight attendants etc.

• Within my role I had to be a reliable and detail-oriented individual. As an Online Order Filler and Delivery Specialist. In this role, you will be responsible for efficiently picking and packing customer orders, ensuring accuracy and quality.
• Making sure I’m picking orders in a timely manner, ensuring orders reach customers in excellent condition and on schedule.
• In this position I had to have strong organizational skills, attention to detail, and a customer-focused attitude. In this role I thrived in a fast-paced environment and enjoy providing exceptional service.
• Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.