Essence Ham
Toledo
Summary
Motivated and versatile professional with hands-on experience in transportation, collision repair, residential support services, and warehouse operations. Certified Collision Repair Technician and Mental Health Specialist with a Class A CDL and a strong foundation in safety, crisis intervention, and technical repairs. Currently pursuing a Bachelor's degree in Health Science, with an expected completion in two years. Proven ability to work in fast-paced, high-pressure environments-whether on the tarmac, in the shop, or supporting vulnerable populations. Brings a strong work ethic, attention to detail, and a commitment to safety, compliance, and quality service across all roles.
Overview
5
5
years of professional experience
Work History
Ramp Agent
WFS Worldwide Flight Services
Toledo
01.2025 - 05.2025
- Coordinated with TSA and airport security personnel to ensure compliance with all federal safety and security regulations.
- Loaded and unloaded cargo from aircraft efficiently and safely, following weight distribution and handling protocols.
- Operated ground support equipment (e.g., belt loaders, tugs, forklifts) to transport freight to and from aircraft.
- Verified and documented cargo orders against flight manifests to ensure accuracy and timely dispatch.
- Secured and labeled cargo for transport in accordance with airline and regulatory standards.
- Communicated with flight crews, warehouse teams, and dispatch to coordinate aircraft turnaround operations.
- Inspected aircraft holds and cargo areas to ensure cleanliness, safety, and readiness for loading.
- Participated in safety briefings and followed all operational procedures to maintain a safe working environment on the tarmac.
- Assisted in tracking shipments and resolving discrepancies in cargo documentation or deliveries.
Warehouse Associate
Amazon.com
Toledo
12.2022 - 01.2025
- Picked, packed, and processed customer orders with speed and accuracy to meet productivity and quality standards.
- Scanned, sorted, and routed packages using handheld RF scanners and internal tracking systems.
- Loaded and unloaded freight from inbound trucks and outbound delivery vehicles.
- Enhanced workplace safety by maintaining clean, organized, and obstacle-free work areas.
- Developed and implemented comprehensive safety programs to ensure full compliance with OSHA regulations and Amazon policies.
- Conducted routine safety inspections and audits to identify hazards and recommend corrective measures.
- Operated warehouse equipment (e.g., pallet jacks, conveyor systems) safely and efficiently.
- Collaborated with team leads and peers to resolve operational issues and improve fulfillment efficiency.
- Adapted quickly to shifting demands in a high-volume, fast-paced environment.
Collision Repair Technician
Penske
Toledo
10.2023 - 05.2024
- Disassembled and reassembled box truck components with precision, ensuring accurate alignment and fit.
- Identified and corrected defects in vehicle parts and structures, maintaining compliance with OEM specifications and safety regulations.
- Performed structural and cosmetic repairs, including welding, panel replacement, frame straightening, and refinishing.
- Operated heavy machinery and shop equipment safely and efficiently to meet repair deadlines.
- Conducted pre- and post-repair inspections to verify quality and performance standards were met.
- Diagnosed collision damage and developed repair plans in coordination with service advisors and parts departments.
- Maintained detailed documentation for repair work, time tracking, and insurance purposes.
- Ensured a clean, organized, and compliant work environment, following safety protocols and environmental regulations.
- Participated in ongoing training to stay current with industry best practices and evolving repair techniques.
Lead Residential/ Mental Support Specialist
Leading Families Home
Toledo
06.2020 - 01.2023
- Assisted residents with personal hygiene, time management, and conflict resolution.
- Monitored resident behavior and progress, maintaining accurate documentation and case notes for continuity of care.
- Conducted regular risk assessments to identify individual or environmental vulnerabilities, applying appropriate intervention strategies.
- Investigated security incidents and policy breaches; documented findings and recommended corrective actions to enhance facility safety.
- Collaborated with social workers, case managers, and external service providers to coordinate comprehensive care plans.
- Promoted a safe, respectful, and structured environment to support the emotional and physical wellbeing of all residents.
Education
Bachelor's degree - Health Science
WGU
05.2025
CDL - Class A
160 Driving
Toledo, OH07.2024
Certified in Collision Repair -
American Diesel Training Center
Cincinnati, OH02.2024
High School Diploma -
Emmanuel Christian
Toledo, OH03.2019
Skills
- Collision Repair
- Heavy Equipment Operation
- Patient Care
- Mental Health Support
- Security
- Surveillance
- Warehouse Operations
- Inventory Management
- Microsoft Windows
- Network Support
- Software Troubleshooting
- IT Support
- Forklift Operation
- Scissor Lift Operation
- Pallet Jack Operation
- Team collaboration
- Attention to detail
- Problem solving
- Customer service
- Heavy equipment operation
Personal Information
Willing To Relocate: Anywhere
Timeline
Ramp Agent
WFS Worldwide Flight Services
01.2025 - 05.2025
Collision Repair Technician
Penske
10.2023 - 05.2024
Warehouse Associate
Amazon.com
12.2022 - 01.2025
Lead Residential/ Mental Support Specialist
Leading Families Home
06.2020 - 01.2023
Bachelor's degree - Health Science
WGU
CDL - Class A
160 Driving
Certified in Collision Repair -
American Diesel Training Center
High School Diploma -
Emmanuel Christian