Essence Harris

• Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions.
• Identified cost savings opportunities for customer.
• Monitored performance metrics, identifying areas for improvement in load planning efficiency and effectiveness.

Consistently met customer requirements by coordinating effectively with sales, customer service, and warehouse departments when preparing shipments

• Cut, switched and supervised loading and unloading of railcars.
• Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
• Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.

• Provide day-to-day technical support and maintenance for VoIP systems across multiple locations.
• Troubleshoot VoIP network issues and perform diagnostics on handsets, telecommunications circuits, and Cisco Call Manager platform.
• Collaborate with network engineers to ensure smooth integration of voice and data networks.
• Assist with after-hours support for high-priority VoIP issues.

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conferred with customers to address questions, problems, and requests for service or equipment to allocate dispatch coverage during peak service times and employee shortages.
• Tracked and reviewed charts, graphs, schedules, and other statistics to maximize on-time performance, and minimize customer wait times and service disruptions.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Enhanced team productivity by creating schedules, managing time off requests, and resolving conflicts.

• Assisted in deploying end-to-end UC solutions, including configuration of IP phones and troubleshooting VoIP services.
• Developed documentation for project deployments and system configurations.
• Participated in testing and validating UC system functionality.

• Provided technical support for VoIP team, including remote MACD (Move, Add, Change, Deletes).
• Inventory VoIP Equipment.
• Mail out replacement phones for end users.
• Prep update files for system upgrades.