Essence Hutto
Lehigh Acres,FL
Summary
Enthusiastic and detail-oriented individual with a solid foundation in customer service and food preparation. Demonstrated expertise in managing high-volume demands while ensuring guest satisfaction, consistently receiving commendations for service excellence. Proficient in team collaboration and communication, which fosters a cohesive work environment and enhances service delivery. Poised to leverage a blend of skills and experiences to create memorable customer interactions.
Overview
11
11
years of professional experience
Work History
Back of house team member
McAllister's Deli
Fort Myers, Florida
10.2024 - 04.2025
- Prepared and chopped ingredients efficiently under strict time constraints, maintaining high quality.
- Uphold strict standards of food safety and sanitization.
- Assisted in preparing meals for diners during busy lunch hours for 65 diners per day.
- Served food orders and beverages promptly to enhance customer satisfaction.
- Check back to ensure customers are satisfied with all food items.
- Cleared place settings and cleaned booths, tables, and floors to ensure a welcoming environment for new diners.
Receptionist
Millennium Physician Group
Naples, Florida
07.2018 - 08.2019
- Handled phone inquiries for new and existing patients, coordinated appointment scheduling, conducted new patient orientations, and maintained electronic medical records to ensure accurate patient information.
- Conducted patient scheduling, registration, and data entry [for a medical office with over 250+ patients], updated health records, and ensured compliance with HIPAA.
- Registered new patients, collected medical information and records, coordinated appointment scheduling, and managed physician calendars to optimize patient flow.
- Managed patient billing, verified medical insurance, contacted insurance providers, and developed payment plans to facilitate timely account resolution.
Team member
Chicken Salad Chick
Naples, Florida
11.2016 - 06.2017
- Maintain order accuracy and timely fulfillment for to-go orders.
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests.
- Provide menu and recommend food and drink options based on customer queries.
- Greet customers and offer seating options.
- Package, label, and store ingredients in the correct areas, checking dates regularly and disposing of any items.
- Uphold high standards of cleanliness, and take precautions to avoid cross-contaminating food items.
Front End Food Cashier
Food and thought
Naples, Florida
03.2016 - 11.2016
- Processed customer transactions efficiently at the front end.
- Provided excellent customer service to enhance shopping experience.
- Assisted customers with product inquiries and recommendations.
- Prepared food items such as sandwiches, salads, drinks.
- Delivered food promptly to tables while ensuring order accuracy.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Host
Aurelio's Pizza
Naples, Florida
01.2014 - 12.2014
- Courteously answer phone calls, welcome and seat guests, and present menus.
- Prepare seat arrangements and organize reservations to ensure guest satisfaction.
- Monitor dining room for proper cleanliness and supply levels.
- Handled restaurant POS software.
Education
High School -
Naples High School
Naples06-2017
Skills
- Customer service
- Communication
- Positive attitude
- Time management
Timeline
Back of house team member
McAllister's Deli
10.2024 - 04.2025
Receptionist
Millennium Physician Group
07.2018 - 08.2019
Team member
Chicken Salad Chick
11.2016 - 06.2017
Front End Food Cashier
Food and thought
03.2016 - 11.2016
Host
Aurelio's Pizza
01.2014 - 12.2014
High School -
Naples High School